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Customer Service Representative

Ultimate Staffing East Lyme, CT
  • Expired: over a month ago. Applications are no longer accepted.

Employee Responsibilities

¨ Successfully Support & Close Client, Business Partner (BP), Contractor and internal employees’ needs and requests, via support channels.

¨ Check technician’s in and out of cases and accurately update notes

¨ Work with support service and project teams to retrieve deliverables

¨ Make customer notification (pre-call) and/or follow-up calls.

¨ Maintain advanced user standards of proficiency levels within CRM/ERP and WorkMarket.

¨ When needed Issue work orders to subcontractors (partners).

¨ Exhibit professional correspondence in a tactful, diplomatic, and honest manner with all levels of staff, business partners, and customers.

¨ Provide ETA verification and schedule updates with technician crews as directed by PM.

¨ Monitor CRM queues as directed by management to ensure case status is updated on a timely basis.

¨ Perform other work-related duties as assigned by management.

Personal Attributes

¨ Excellent oral and written communications skills.

¨ Ability to develop and maintain strong client and partner relationships.

¨ Superior customer service skills.

¨ Ability to multi-task effectively.

¨ Strong problem-solving skills with the ability to dive deep and understand business problems to provide accurate solutions.

¨ The ability to handle stress and exercise self-control in client and schedule-driven situations.

¨ Possess pleasant, yet assertive telephone personality with good listening skills.

¨ Ability to work well under pressure.

¨ Excellent organizational skills, able to set priorities, and responsive to customer requests.

¨ Demonstrates business knowledge, perspective and ethical behavior.

¨ Highly self-motivated and enthusiastic.

¨ Team player with strong level of collaboration and coordination skills, able and willing to ensure teamwork, and support Core Values

Work Experience & Education

The Service Analyst should possess a high school diploma. Experience in a call center environment and moderate to advanced proficiency in all Microsoft Office programs.

Ultimate Staffing

Why Work Here?

Great company culture!

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Address

East Lyme, CT
06333 USA

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