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Call Center Representative

Ultimate Staffing Deerfield Beach ,FL
  • Posted: over a month ago
  • $11 to $14 Hourly
  • Temporary
  • Benefits: medical
Job Description

Customer Service Representative

Full TimeCustomer Service

Deerfield- FL, Deerfield Beach, FL, US

Customer Service Representative-Deerfield Beach, FL,  

Summary

We are looking to hire outstanding Customer Service Representatives for our retail accounts. We are a fun, fast paced provider of multi-channel white-glove call center services. We have a 4.3 Glassdoor rating! Our team consists of friendly, hard-working, big-thinking people who care about providing stellar customer experiences! Located in Deerfield Beach, FL, we are supporting major clients and are looking for some great people!  

We are currently seeking a team of ambitious, detail-oriented, customer-focused Customer Service Representatives to join our Customer Care Team. As a member of our team, you will receive training to become an expert in our customer service values, processes, and procedures.  

Responsibilities:  

· Act as an advocate for our customers and be empathetic in all customer interactions  

· Provide extraordinary service to our customers via phone, email and chat  

· Place orders with customers, answer questions about our product and services  

· Quickly identify a customer's problem, report it correctly, and provide customers with reasonable solutions to the problem  

· Follow-up with customers on any outstanding matters and provide additional assistance as needed  

· Responsible for up-selling on inbound calls and outbound calls  

· Must be professional and courteous  

Requirements:  

· Must possess a HS diploma  

· Excellent verbal and written communication skills  

· Chat/email experience  

· Experienced working on chat/email accounts  

· 2 years’ experience in a customer service environment is a must  

· Must be computer literate  

· Must be able to type 35 wpm  

· FLEXIBILITY IS NEEDED, as schedules may vary from week to week. WE'LL BE OPEN 14-HOURS A DAY, 364 DAYS A YEAR!  

· Call center experience preferred  

· Candidates must be available to work the weekend shifts  

Education:  

· High School diploma/GED  

Physical Demands:  

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to stand and walk or otherwise traverse in order to be accessible to the production floor for extended periods of time. The person in this position will be required to regularly exert at least 10 lbs. of force to push, pull or otherwise move objects.  

Company Description
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Ultimate Staffing

Why Work Here?

Now Hiring for Well Established Company

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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