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Call Center Representative for a great company!

Ultimate Staffing Chatsworth, CA
  • Expired: over a month ago. Applications are no longer accepted.

MUST HAVE 1 YEAR OF CUSTOMER SERVICE EXPERIENCE. Position starts August 7th.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

Ultimate Staffing

Hours and Compensation Full-Time Position with competitive benefits package Paid training provided Rate of Pay DOE and position

Address

Chatsworth, CA
91313 USA

Website