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Customer Service Representative

Ultimate Staffing Services Santa Monica ,CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Tech start up in Santa Monica is seeking a part-time Customer Service Representative to join their team!!

Job Summary: Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.

Responsibilities: 

· Resolve customer complaints via phone, email, or mail.

· Greet customers warmly and ascertain problem or reason for calling.

· Assist with placement of orders and inqueries.

· Take payment information and other pertinent information such as addresses and phone numbers.

· Inform customer of deals and promotions to sell products or service.

· Utilize computer technology to handle high call volumes.

· Work with customer service manager to ensure proper customer service is being delivered.

· Compile reports on overall customer satisfaction.

Requirements:

· Proven customer support experience or experience as a client service representative with a great track record of over-achieving quota.

· Strong phone contact handling skills and active listening with an emphasis in excellent communication.

· Familiarity with CRM systems and practices is a plus!

· Customer orientation and ability to adapt/respond to different types of clients and customers.

· Ability to multi-task and manage time effectively

· High school degree

 

Company Description
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification.

Ultimate Staffing Services

Why Work Here?

Great culture and high style professional environment!

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification.

Address

Santa Monica, CA
USA

Website