Tech start up in Santa Monica is seeking a part-time Customer Service Representative to join their team!!
Job Summary: Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
· Resolve customer complaints via phone, email, or mail.
· Greet customers warmly and ascertain problem or reason for calling.
· Assist with placement of orders and inqueries.
· Take payment information and other pertinent information such as addresses and phone numbers.
· Inform customer of deals and promotions to sell products or service.
· Utilize computer technology to handle high call volumes.
· Work with customer service manager to ensure proper customer service is being delivered.
· Compile reports on overall customer satisfaction.
· Proven customer support experience or experience as a client service representative with a great track record of over-achieving quota.
· Strong phone contact handling skills and active listening with an emphasis in excellent communication.
· Familiarity with CRM systems and practices is a plus!
· Customer orientation and ability to adapt/respond to different types of clients and customers.
· Ability to multi-task and manage time effectively
· High school degree