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Director, Enterprise Account Management-Remote

Uberall
Chicago, IL
  • Posted: over a month ago
  • Full-Time
  • Benefits: life insurance, medical, vision, 401k, dental,
Job Description

We’re a mighty team of more than 400+ creative thinkers, experienced leaders, passionate
innovators and some of the friendliest folks you’ll ever meet. We work remotely and in-
person from 9 offices around the globe, with headquarters in Berlin.
Our SaaS platform enables multi-location brands and businesses to boost their online
presence. Our customers are as large as KFC, BP and DHL (and others whose names are
not entirely made of capital letters!) and as small as your local independent coffee shop or
record store.
Learn more at www.uberall.com.

Do you have a proven track record in building high performing Customer Success teams in
SaaS companies? Are you up for a new challenge where you can shape the Uberall
Customer Success vision and strategy for the Americas? Then this newly created position
might be the perfect next step in your career.
As the Director, Americas Account Management you will be responsible for the Uberall
account management strategy and execution across the Americas and will identify and
enable maximum value and return for our customers and Uberall.
Together with our colleagues from Support and Customer Success, the Account
Management team represents Uberall to our customers at the executive and key influencer
stakeholder level. We take a lot of pride in delivering the best experience possible, while
continuously developing advanced insights into our client’s strategic priorities and building
relationships with decision makers and executive stakeholders. You will be the perfect fit for
this role, if you are compassionate, strategic-minded and dedicated, combined with a deep
understanding of how businesses work, balancing world class customer engagement with a
revenue growth mindset.
Your responsibilities
● You provide strategic leadership and direction for our account management team
across our direct channels in the Americas.
● You work with internal stakeholders to further develop a comprehensive Customer
Success and Revenue Growth vision, strategy and innovation oriented towards
improving customer retention and growth for the organisation. Strategy will be based
on a sound analytical approach, metrics and alignment with business plans.
● You lead and develop a world leading account management team.
● You will develop, build and lead a long term strategic and commercial customer
engagement strategy that is based on maximizing customer value, in order to drive
consistent revenue growth and customer LTV.
● You gain deep understanding and maintain the most expertise across all Uberall
products.
● You collaborate closely and conduct in person business reviews with C-level decision
makers and other relevant stakeholders.
● You build and nurture close Executive and C-level relationships across top accounts
to solidify our partnership and commitment to the customer while penetrating the
account deeper.

● You identify customer-specific goals and, based on them, develop customised,
optimal solutions for the use and application of our product
● Analyse operational processes, escalation procedures and strong focus on people
development.
● You know your customers performance KPIs, anticipate their next step, and provide
them with guidance towards a desired outcome
● You work on maintaining and growing the value of your account portfolio.
● You will work closely together with the leaders of the corporate and enterprise
success teams, aligning on key processes and collaborating on comprehensive
account growth strategies that leverage our team resources in line with customer
needs and opportunities.

Your profile
● Ideally, you are a broad-based business professional with 5+ years of experience
leading a commercial customer success or account management organisation in a
Martech SaaS business.
● You have demonstrated success in consistently delivering revenue numbers,
producing accurate forecasts, while maintaining a focus on profitability.
● You are very analytical, tech-savvy, have very good Excel skills and, ideally,
knowledge of the SEO space.
● You have a track record of building world class teams that have consistently
outperformed team and individual objectives.
● You inspire your teams to achieve new highs, while having a continuous focus on
developing your people and help them achieve their professional goals.
● You have experience in identifying and successfully addressing performance
challenges.
● You understand the ecosystem and the interests of your customers, based upon
which you can deduce service strategies and establish processes
● You work in a very structured and forward-looking manner, keep the overview in
sight, are attentive and do not let anything disturb you
● You can prioritise in a goal-oriented manner while remaining flexible
● Excellent executive communication skills, interpersonal skills, and eloquent writing
skills
● Willingness to travel up to 30%
● An academic degree or equivalent vocational training
● Fluency in English
What we offer
● Unlimited Paid Time Off
● Family leave (16 weeks at 80% salary)
● Health insurance with employer contribution
● Life insurance
● Dental insurance
● Vision insurance
● 401k
● HSAs
● FSAs
● Long term disability insurance
● Employee recognition program
● Regular company team events

● A product you will be excited about - a market-leading cutting-edge location
marketing software with an ever-growing international customer base
● Be part of a truly international company experiencing tremendous growth globally
● High level of responsibility with plenty of creative leeway
● A lively and open company culture with flat hierarchies and short chains of command

Company Description
Help us bring people and businesses together

Our SaaS platform enables multi-location brands and businesses to boost their online presence. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet.

The Past, Present & Future
In 2013, Uberall was born out of the vision by longtime friends and business partners David Federhen and Florian Hübner. They wanted to bridge the online and offline world more effectively, so companies could generate new customers, build customer relationships and increase their sales. They created a platform that would connect companies with local customers through search and discovery, engagement and conversion.

In July 2021 we acquired one of the most successful location marketing platforms in the US, MomentFeed, and raised a series C funding round of $115m. We plan to seize on this momentum to rapidly expand in North America and become the undisputed global leader in this space. This role is pivotal to us executing on this journey!!

Around 400 Uberallers, with 50+ different nationalities, live and breathe our three core values:

GROW TOGETHER
⛰ DEMONSTRATE PASSION & PERFORMANCE
✊ BE BOLD & DRIVE CHANGE

Uberall

Why Work Here?
Awesome CEO and leadership team. A truly "People first environment"

Help us bring people and businesses together Our SaaS platform enables multi-location brands and businesses to boost their online presence. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet. The Past, Present & Future In 2013, Uberall was born out of the vision by longtime friends and business partners David Federhen and Florian Hübner. They wanted to bridge the online and offline world more effectively, so companies could generate new customers, build customer relationships and increase their sales. They created a platform that would connect companies with local customers through search and discovery, engagement and conversion. In July 2021 we acquired one of the most successful location marketing platforms in the US, MomentFeed, and raised a series C funding round of $115m. We plan to seize on this momentum to rapidly expand in North America and become the undisputed global leader in this space. This role is pivotal to us executing on this journey!! Around 400 Uberallers, with 50+ different nationalities, live and breathe our three core values: GROW TOGETHER ⛰ DEMONSTRATE PASSION & PERFORMANCE ✊ BE BOLD & DRIVE CHANGE

Address

Chicago, IL
USA

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