Racquet Sports Assistant - Seasonal - PT

About Us The , one of 17 sections of the United States Tennis Association, is a 501(c)4 not-for-profit organization that serves around 22,500 members in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont. With nearly 1 million people playing tennis in New England, we are committed to offering quality recreational and competitive programs and experiences for people of all ages and abilities. We believe in the power that tennis has to facilitate, for a lifetime, more connected, healthy and social people and communities.

Help us in our work and mission. Purpose USTA New England is seeking a Racquet Sports Assistant to aid in piloting and exploring new play opportunities to grow participation across the complementary racquet sports of tennis and pickleball. This is a seasonal position (April through October) with administrative and on-site supervision roles in program execution and data collection. Responsibilities Provide administrative support to complementary racquet sports pilot programs. This includes but is not limited to the following: Collaborate with Park and Recreation Departments and facilities to organize and administer pickleball and tennis programming based on targeted program areas established by supervisor Set season schedules and registration Communication with participants Collect and analyze participant feedback Data collection and assessment of pickleball infrastructure and participation trends. Keep supervisor informed of issues, decisions, and progress made.

Coordinate and host on-site programming to include: Create a fun, high quality and engaging experience for participants. Represent USTA New England in an upbeat, positive professional manner. Assist with facilitation of on-site programming needs including welcoming players, distributing equipment and assisting players and captains. Display excellent communication with players throughout the duration of the program, including communicating updated and relevant information on-site. Identify and resole and program issues that arise on-site. Coordinate on-court match play and activities, dependent on the program format.

This includes bringing equipment and supplies to site. Demonstrates, through actions and interactions with others, a commitment to USTA New England's purpose, mission, and values. Ensure best practices and accurate information is provided to customers (league players) and stakeholders Requirements Mission and culture contributor: First and foremost - someone committed to the mission and vision of USTA New England. Great organizational skills and follow-up: Someone who has a good foundation of methodical, personal organization that gives them the confidence to reach deadlines and achieve outcomes even when there are numerous other “priorities”. Excellent communicator: Someone who is skilled at and loves keeping everyone informed about what is going on and can do so succinctly, clearly, and compellingly. This includes written and verbal communication. Superstar Initiative: Someone who is self-motivated, action-oriented, and resourceful in accomplishing their work.

Someone who will do whatever it takes and is meticulous about follow through. Someone who thinks ahead and is proactive in their approach to their work. Best in Class Customer Service: Beyond just answering questions, someone that has experience and enjoys problem solving and helping others. They have a track record of engaging others and have great conflict resolution skills.

Someone who respects and embraces the diversity of everyone that they encounter whether virtually or in person. Eagerness to Innovate: We don’t like to follow the status quo. We want members of our team to constantly innovate - find new ways to be more effective, explore processes and tools that reduce workload, tweak and build our programs & services through new ideas and concepts. Inclusive Collaborator: Beyond individual contributions, someone that has experience and enjoys brainstorming and working with others. They have a track record of steering, deploying, or engaging others towards specific outcomes.

Someone who respects and embraces the diversity that each individual provides to the organization. Minimum qualifications: Must live in Eastern Massachusetts with access to a car for travel to program locations. Must be able to work flexible hours including evenings and weekends. Full vaccination against COVID-19 required as a condition of employment.

Reasonable accommodations will be considered based on qualifying exemptions. Pickleball expertise: This role requires basic knowledge of pickleball scoring and rules, ideally someone with pickleball play experience. If this is a role that interests you, please apply. We look forward to learning more about you and the unique experiences you would bring to this role. Benefits Training & Development Opportunities Flexible Work From Home Options Employee discount program Access to tickets to premier tennis events Position FAQs How many hours does this position work? This role works seasonally from March/April through October.

Work will average 3 to 4 hours per week with a maximum of 8 hours per week. Who does this position work with? This position will report to Sarah Wishart, Director of Recreation & Facilities. The Racquet Sports Assistant will also collaborate with our Social League Coordinator and Tennis in the Parks Managers. How much does this position pay?

Position is non-exempt and paid $20.00 per hour. What is USTA New England’s approach to a diverse and equitable workforce? We strive to create a workplace where everyone feels empowered to bring their full authentic selves to work and where everyone’s voice is heard.

You can read our diversity statement below, but we want to take it a step further because creating a diverse and equitable workforce and workplace culture goes beyond a diversity statement in a job posting. We will continue the journey to educate, foster, cultivate, and preserve a culture of diversity, equity, and inclusion within the organization and beyond. USTA New England Diversity Statement We are committed to a diverse, equitable and inclusive workplace in which everyone is welcomed, valued, and supported.

USTA New England recruits, employs, compensates, and promotes without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, genetic or family medical history, marital, parental, veteran, or military status, political affiliation, or any other status protected by applicable federal, state, or local law. What does the hiring process consist of? The first step is to Apply! Apply - We will be accepting applications on a continual basis as we have programs for all seasons. Video or Phone Interviews - Phone interviews are typically 30 minutes.

Second Interviews - will be conducted by a multi-person panel, including the Director, Recreation & Facilities. Interviews are approximately one hour. References - may be checked by HR. Final Offer