Operations Coordinator - West Deptford, NJ

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.  

Find out more at: www.gouspack.com 

At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more! 

USPack’s Benefits for Full Time positions include: 

• 401(K) 
• Health Insurance 
• Disability/Life Insurance 
• Paid Time Off (PTO) 
• Paid Holidays 

USPack’s Benefits for Part Time positions include: 

• 401(K) 
• Paid Sick Time 

The Operations Coordinator (OC) provides overall coordination to ensure all company goals are met for a particular operation and client. This position is responsible to contract and utilize Independent Contractors (IC) as courier drivers transporting products from our clients’ location(s) to designated locations in predetermined time definite route(s).

To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties and Responsibilities:

• Monitor to ensure all routes are covered, driver check in is complete and communicated to the customer, and routes run on time.
• Monitor and communicate route changes to Dispatch department and drivers.
• Monitor dispatch board to ensure customer delivery times are being met.
• Communicate any delays and/or problems to the customer and Dispatch department.
• Inspect vehicles to ensure customer specifications are met.
• Work directly with drivers to resolve any problems on the road.
• When necessary will reroute or run routes to ensure on time execution.
• Monitor driver compliance with all customer regulations.
• Assist with contracting of additional drivers.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Logistics and/or Dispatching experience preferred.
• Customer service experience required.
• Basic MS Office Programs (Outlook, Excel, and Word) experience required.
• Proactive and resourceful.
• Ability to work effectively in a fast paced environment.
• Independent judgment required to plan, prioritize and organize competing tasks or demands that may be deadline driven.
• Must maintain valid driver’s license and clean, functional vehicle.
• Ability to develop and maintain meaningful business relationships with customers.
• Ability to lift up to 50 pounds.

Experience, Education, Certificates, and Licenses:

• High School diploma or equivalent.
• MS Office Programs (Outlook, Excel, and Word) experience required.
• Tech savvy, Smart phone usage ability.

Shift Days: Monday-Friday
Shift Hours: 12:00AM-8:00AM (Available to work extra hours, weekends, and holidays preferred.)
Pay Rate: up to $20.00 per hour (Dependent upon experience level.)
Travel: On occasion

At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.  

We are: 

Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion. 

Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success. 

Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it. 

Driven by adaptability – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead of change. It’s about pushing for new ways and new answers and achieving things never thought possible. 

Driven by responsiveness – We’re driven to react more quickly and respond smarter. For us it’s about putting intuition into action. It’s about thinking ahead. It’s about seeing first, solving better, and doing what it takes to sustain success. 

Driven by respect – We’re driven by trust, transparency, and empathy. We put ourselves in others’ shoes and treat them the way we want to be treated ourselves. To us, courtesy is critical, and professionalism is paramount. Mutual respect is mutually beneficial. We see it. We believe it. We live it – every day. 

If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at:  recruiting@gouspack.com