Technical Writer

Overview

Do you have an unparalleled acumen to research, write, edit and proofread complex data? Can you create, maintain and update manuals, training procedures, specifications and presentations like a boss?

USAN is a revolutionary contact center solutions provider, promoting 21st century values rooted in work-life balance, flexibility and career growth opportunities.

We are hiring a Technical Writer to interact cross-functionally with developers, management, and customer operations/support to produce/create top quality and clear documentation. The ideal candidate will have the ability to use and understand complex contact center software products and create flowcharts, user and reference manuals as required.

Job Duties & Responsibilities:

• Capture business, functional and technical requirements form customers and internal Business Analysts
• Develop and maintain a library of technical documentation, specifications, and operations guides
• Creating Visio and Microsoft Word documents of business requirements, process flows, and automated call flows
• Translates technical information into clear, readable documents to be used by technical and non-technical personnel
• Proofreads and performs difficult and/or complex writing and editorial functions, including formatting and style sheet verification, copy editing, rewriting, revising, writing, proofreading, and production planning.
• Ensures consistency, clarity, and quality in and across all types of documentation
• Reviews content of technical documentation for quality

• Excellent oral and written communication skills
• Ability to manage multiple projects that are relatively complex in scope
• Excellent time-management skills and the ability to comply with project deadlines; deadline-oriented
• Attention to detail
• Superior knowledge of grammar, spelling, and punctuation
• Strong Interpersonal Skills

• Bachelor's Degree (English, Technical Communication preferred)
• 3+ Years' experience in technical writing and editing
• 3+ years' experience Microsoft Visio (or LucidChart), Microsoft Word, Microsoft Excel

• Experience in documentation of complex systems, preferably computer technology, IVR and/or contact center technology-related
• Ability to recommend formats responsive to technical and customer requirements
• Strong understanding of processes, format, style and tools

• Competitive compensation program
• Outstanding benefits package (including medical, dental, vision and life insurance)
• 401(k) plan
• Excellent holiday/vacation plans
• Employee Referral Bonus Program
• Annual performance-based bonus
• Ongoing training opportunities
• Visible, exciting work supporting the sales of cutting-edge technology and workflow solutions