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Manager of Program Management

USAC Washington, DC
  • Expired: over a month ago. Applications are no longer accepted.

We are currently seeking an experienced, dynamic and collaborative professional to serve as a Manager of Program Management within our Rural Health Care team. Reporting to the Director of Program Management you will lead and oversee all pre-commitment related activities, including management of FCC Forms 465, 460, 461, legacy funding requests, sites and service substitutions, service delivery extensions, various programmatic issues, and other duties as assigned.

This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.

Working in a creative and fast-paced environment, the Manager will be responsible for leading and overseeing a team of people responsible for leading a cross-functional staff in the administration and production of forms for the RHC programs; tasks include, but are not limited to ensuring compliance with all applicable rules and regulations, and that that forms are reviewed timely and accurately. Among others, your responsibilities will include the following:

  • Supervise staff dedicated to the review and processing of RHC program forms to establish eligibility within the program, and deliver funding decisions to program applicants. Supervisor tasks that include, but are not limited to:
    • Providing training, guidance, and oversight to staff
    • Developing performance metrics and evaluating staff performance
    • Establishing task priorities and schedules
    • Managing staff projects

Managing the production and workflow of program forms

  • Resolve issues related to program rules and procedures.
  • Develop, revise, and enhance processes and procedures related to program design, implementation, eligiblity, and funding
  • Streamline and align processes and procedures among programs.
  • Ensure program quality to mitigate waste, fraud, and abuse within the program.
  • Cross-train staff with other program teams.
  • Work with IT to develop and enhance program technology.
  • Other specific duties as assigned.

The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the Schools and Libraries Division.

  • You have five (5) to seven (7) years of experience performing duties similar to those listed above.
  • You work independently without significant guidance and be able to exercise good judgment, taking the initiative when necessary.
  • You have excellent analytical and proven problem-solving skills.
  • You have strong interpersonal skills and have strong verbal and written communication skills with the ability to work in high-pressure situations.
  • You are Proficient in the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio).

Other Skills/Experience Desired:

  • USAC Program management
  • Experience in directly managing staff
  • Background in Telecommunications
  • Stakeholder relations management
  • Project management

Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.

The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.

USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.

Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.

Additional information on USF programs can be found at: are/default.aspx

USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.

USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.

To apply, please submit a cover letter and resume, click the “Apply For This Job Online” button.

USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.


Why Work Here?

Top industry benefits, flexible work schedule with a mission driven organization!

The Universal Service Administrative Company is dedicated to achieving universal service. This important principle suggests that everyone in the U.S. deserves accessible, affordable, and pervasive high-speed connectivity. Despite pervasive connectivity in most urban areas in the United States, millions of people across the country have no access to broadband services needed to work, learn, heal, and communicate. The funds we administer exist to fill these gaps in access. As an independent not-for-profit designated by the FCC, USAC administers the Universal Service Fund, almost $10 billion available annually to the companies and institutions that make universal service possible.


Washington, DC
20005 USA