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Customer Support RMA Coordinator

US Tech Solutions Menlo Park, CA
  • Expired: 8 days ago. Applications are no longer accepted.

We are a global firm offering talent solutions to 150 customers including 20% of Fortune 500 Clients.

We are seeking a Customer Support RMA Coordinator to become a part of our top Social Media Client!

Job Details are below:

Job Title: Customer Support RMA Coordinator

Location: Menlo park, CA
Duration: 12 Months contract

Job Duties: As a Customer Support RMA Coordinator at client, you’ll be assisting the Customer Support team with day-to-day operations while focusing on resolving shipping and logistical challenges. Here at client, we move very fast.

In this challenging role, you’ll be surrounded by a passionate team of individuals who are dedicated to the common goal of connecting and bringing the world closer together through AR/VR technology.

Long-term Vision:

Collaborate with the Service Operations and Support teams to manage relationships with our customers, the distribution/returns centers, call centers, and cross-functional client teams.

Advocate for issue resolution and process improvements to enhance overall order and returns flow for customers.

Daily tasks:

  • Manage the escalations queue to triage and respond to customer inquiries regarding ordering, shipping, and returns.
  • Process various types of RMAs to accommodate customer returns.
  • Investigate and resolve RMA return discrepancies and order issues by utilizing various tools and communicating with customers and our 3PL partners.
  • Leverage Microsoft Excel and other tools to query and interpret raw data, analyze trends, organize batches of information, and create reports.
  • Monitor critical activities and updates from the distribution centers to relay time-sensitive information and communicate it to various departments, as needed.
  • Analyze fulfillment and return center data to ensure its integrity and alert the necessary teams of discrepancies that could disrupt operations or impact customer experience.

Requirements:

  • Customer service experience via phone, chat, and/or email. The ideal candidate must be able to de-escalate emotional situations quickly and effectively while maintaining a high level of customer satisfaction.
  • Strong attention to detail, analytical problem solving, multi-tasking, and communication skills (both verbal and written).
  • Experience in reverse logistics, order management, and/or fulfillment operations.
  • Ability to thrive in a fast-paced and start-up like environment and manage multiple ongoing projects and tasks.
  • Microsoft Excel and data reporting experience with multiple ERP systems.
  • Bachelor’s degree and/or relevant work experience – required.

US Tech Solutions

Why Work Here?

Our talent, your results– this is the premise behind US Tech Solutions.

About US Tech Solutions: US Tech Solutions is a new age leading total talent solutions provider. Our current revenues are in excess of $140 Million annually. Our staffing solutions include multiple labor categories like IT, Scientific, Clinical, Engineering, Finance, and Professional. We currently support over 80 Fortune 500 clients and are a top supplier in various contingent labor programs. To learn more about US Tech Solutions, please visit us at www.ustechsolutions.com.

Address

Menlo Park, CA
94025 USA

Website