Working in a high volume, multi-tasked, goal oriented, team environment, this position is responsible for processing all types of business transactions related to Builders Risk and handling incoming and outbound calls while providing quality service and elite customer satisfaction. The daily working hours for this position are 9:30 a.m. – 6:30 p.m. or 10:30 a.m. – 7:30 p.m.
Essential Duties and Responsibilities
- Handle incoming and outbound calls based on learned skill sets within required standards.
- Process business transactions for Builders Risk policies.
- Utilize company systems to enter all transactions while maintaining production and quality standards.
- Ensure all problems, processing and inquiries are handled efficiently within established time frames.
- Work in partnership with stakeholders and US Assure’s corporate vision and mission.
- Participate in knowledge transfer within team through one-on-one, on-the-job training and mentoring to others.
- Cross-sell lines of Builders Risk business.
Other Duties and Responsibilities
Performs other duties as assigned in order to meet business needs. Includes functions normally performed by persons holding this title. However, these functions may be reassigned to other employees as part of a “Reasonable Accommodation” under the ADA.
To perform this job successfully, an individual must be able to perform each essential duty, satisfactorily. The requirements listed below are representative of the knowledge, skills and or licenses, and/or abilities required.
- Proven knowledge of the property and casualty insurance industry.
- Proven knowledge of accounting, billing, and/or accounts receivable principles.
- Proven knowledge of accepted business software and mainframe systems.
- Proven knowledge of Internet usage.
Education and/or Experience and Abilities
- High school graduate, minimum; AA/BS/BA degree with emphasis in insurance, business or finance, preferred.
- Two years’ experience working in a fast-paced, multi-tasked, production driven environment, preferred.
- Ability to accurately type 35 WPM.