Account Manager

Job Type

Full-time

Description

UPP Global is seeking a highly motivated, charismatic, hospitality pro to join our team as a Valet Account Manager that will oversee parking operations at one of our premier hotel locations in the Tampa/St Pete area. Whether you are a experienced operator looking to move ahead within the parking services / hospitality field, or a career-minded manager thinking about a lateral move into Valet Parking Services, this is a great opportunity to grow professionally and accelerate your career in management.

About UPP Global: Active in 8 states at over 300 locations and counting, UPP is a growing leader in parking management services that has been making noise for disrupting the market, outperforming industry benchmarks and outpacing its peers in one of the most competitive service fields. In this phase of company growth. there's never been a better time to become part of the leadership at UPP!

Position Quick Facts (Need-to-Knows, Target Salary range, etc):

• Salary: $60,000 - $70,000 annually. Annual Bonus eligibility determined by KPI's shown.
• Relocation benefits may be considered for the exceptionally qualified candidate.
• Availability: Must be available/responsive outside of traditional business hours, within reason
• Previous experience in Hospitality Management and/or Parking Services preferred

Position Duties, Responsibilities, and Roles:

The Valet Account Manager orchestrates the service experience for hotel guests and must be a team-first oriented leader. They are responsible for all duties involving coordination and administration of the location and will work with other hotel personnel to maximize guest and client satisfaction. As the Valet Account Manager, you will be an integral part of the hotel's overall success. You will report directly to the Regional Hospitality Manager.

Primary Duties include:

• Welcome and greet all guests in a friendly, upbeat, and positive manner using the guest's name when possible
• Maintain a pleasant, friendly, and professional demeanor with all guests, parkers, co-workers, and clients
• Provide exceptional hospitality services to guests in an attentive, friendly, and efficient manner
• Personalize every interaction with guest by delighting and building great relationships
• Effectively present information in one-on-one and small group situations to guests, parkers, co-workers, and clients
• Promote a teamwork philosophy through leading by example and effective communication skills
• Explain parking rates and retrieval procedures to guests upon arrival
• Work with hotel department heads to manage day-to-day activities of the hotel
• Manage the systems and standards currently in place through diligent oversight
• Be a detail-oriented leader who is driven to succeed
• Ensure compliance of company and client policies and procedures
• Arrange for prompt parking and retrieval of vehicles for arriving and departing quests in a safe and friendly manner
• Lead the work group in delivering high levels of guest service
• Manage shuttle pick up/drop off schedule and maintenance related items
• Practice preventative safety procedures and leading the team in facilitating a safe working environment
• Evaluate staffing requirements and create work schedules weekly adhering to budget goals
• Responsible for interviewing, hiring, development and terminating of personnel as necessary
• Responsible for revenue collection and reconciliation
• Review of client statements, and portfolio performance based on revenue analysis, profit & loss reports and various accounting-based reports
• Responsible for annual budgeting and performance of location's portfolio
• Assist in developing and facilitating the proposal process for existing and prospective clients for project development, proposal writing, contract negotiations, client presentations
• Build relationships with existing clients while working on expanding location portfolio
• Ensure compliance with local, state, and federal laws
• Perform other duties as assigned

Requirements

Note on Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements:

• Previous experience in the parking industry preferred
• Previous management experience preferred
• Must maintain a strict uniform and grooming policy and work with associates each day to ensure all policies are met or exceeded
• Must be comfortable sitting, standing, walking, running, driving and being active for most of the day
• Must have a good work ethic and be a team player
• Must possess current drivers' license that has been held for at least 5 consecutive years and maintain a clean driving record
• Must cover all visible tattoos
• Ability to drive a manual transmission preferred
• Must display tremendous leadership, communication, and organization skills
• Must have the ability to work evenings/nights and weekends and some holidays
• Must be at least 18 years of age and able to pass a criminal background check and motor vehicle report (MVR) check
• Ability to lift, push and pull at least 50 pounds

Benefits:

All our employees accrue paid time off beginning on their first shift. In addition, employees working 30 hrs. or more each week are eligible for our benefits package including:

• Medical, Dental, Vision
• Health Savings & Flexible Spending Account
• Company paid life, AD&D, STD & LTD insurance
• Paid Time Off
• Holiday pay
• Retirement savings with company match up to 6%
• Employee Assistance Program
• Gym Reimbursement
• On-Demand Pay - Flexible payment option that gives you access to money from earned wages in advance of your next paycheck!

UPP is an Equal Opportunity Employer (EEO) that encourages applicants who are Protected Veterans of The U.S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply. (EEO/M/F/V/D).

Salary Description

$60,000 - $70,000 annually