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Customer Service Representative - Full Time - 17/hour

UNIcycle Business Consulting
Loveland, CO
  • Expired: November 30, 2022. Applications are no longer accepted.

The Customer Service / Data Entry Specialist receives and enters customer orders for product sales. Work requires substantial knowledge of items sold.

Hours: 7am-3:30pm

This is an hourly position. Pay $17/hour

Tasks:

  • Answer customers' questions about products, prices, availability, product uses, and credit terms via telephone and email.
  • Recommend products to customers, based on customers' needs and interests.
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
  • Provide customers with product samples and catalogs.
  • Perform administrative duties, such a keeping sales records, Process credit card charges for customer orders
  • Update order pickup log to alert shipping department order has been paid for and is ok to leave

Activities
  • Selling or Influencing Others Sell products or services Solicit orders from established or new customers
  • Communicating with Persons Outside Organization Communicate visually or verbally
  • Request customer order
  • Obtain information from individuals Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates

Requirements

Basic Skills
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Accuracy - Enter all orders with complete accuracy - products, price, volumes, order source.
  • Mathematics - Using mathematics to solve problems.
  • Monitoring - Monitoring/Assessing performance of yourself
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Professional Speaking Manner- Talking to others to convey information effectively.
  • Business Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Social Skills Instructing - Teaching others how to do something.
  • Persuasion - Persuading others to change their minds or behavior.
  • Rapport - Build rapport with customers and co-workers by listening, suggesting, reacting positively and providing accurate, timely information.
  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Technical Skills Basic working competency with customer software tracking systems, data entry software, and Locate inventory and Shopify Software systems.
  • Resource Management Skills Time Management - Managing one's own time.

Benefits

Benefits Package Includes:

Health Insurance (employer pays 100% employee only, Kaiser Bronze plan)

Accrued PTO (40 hours in 1st/12 Months of employment)

6.5 Paid Holidays

IRA retirement plan with matching (up to 3%)

Accrued Sick Time (Up to 48 hours/year)

1 Free paid eye exam for the Employee per year

Profit sharing program (after 1 calendar year of continuous employment)

UNIcycle Business Consulting

Address

Loveland, CO
80538 USA

Industry

Business