Customer Service Representative - Full Time - 17/hour

The Customer Service / Data Entry Specialist receives and enters customer orders for product sales. Work requires substantial knowledge of items sold.

Hours: 7am-3:30pm

This is an hourly position. Pay $17/hour

Tasks:

• Answer customers' questions about products, prices, availability, product uses, and credit terms via telephone and email.
• Recommend products to customers, based on customers' needs and interests.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Provide customers with product samples and catalogs.
• Perform administrative duties, such a keeping sales records, Process credit card charges for customer orders
• Update order pickup log to alert shipping department order has been paid for and is ok to leave

Activities

• Selling or Influencing Others Sell products or services Solicit orders from established or new customers
• Communicating with Persons Outside Organization Communicate visually or verbally
• Request customer order
• Obtain information from individuals Establishing and Maintaining Interpersonal Relationships
• Communicating with Supervisors, Peers, or Subordinates

Requirements

Basic Skills

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Accuracy - Enter all orders with complete accuracy - products, price, volumes, order source.
• Mathematics - Using mathematics to solve problems.
• Monitoring - Monitoring/Assessing performance of yourself
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Professional Speaking Manner- Talking to others to convey information effectively.
• Business Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Social Skills Instructing - Teaching others how to do something.
• Persuasion - Persuading others to change their minds or behavior.
• Rapport - Build rapport with customers and co-workers by listening, suggesting, reacting positively and providing accurate, timely information.
• Service Orientation - Actively looking for ways to help people.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Technical Skills Basic working competency with customer software tracking systems, data entry software, and Locate inventory and Shopify Software systems.
• Resource Management Skills Time Management - Managing one's own time.

Benefits

Benefits Package Includes:

Health Insurance (employer pays 100% employee only, Kaiser Bronze plan)

Accrued PTO (40 hours in 1st/12 Months of employment)

6.5 Paid Holidays

IRA retirement plan with matching (up to 3%)

Accrued Sick Time (Up to 48 hours/year)

1 Free paid eye exam for the Employee per year

Profit sharing program (after 1 calendar year of continuous employment)