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Collections Representative

ULTIMATE CHOICE STAFFING Omaha ,NE
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Collections Representative

We are looking for ​a Collections Representative to join our team! You will be responsible for securing billing payments from your customers.

Collections Representative

Responsibilities:

  • Proactively contact clients to avoid potential payment delays and collect on delinquencies 
  • Identify collection issues and plan a course of action ensuring timely resolution 
  • Maintain current client information including backups and escalation contacts
  • Notate all communications with client and maintain adequate supporting documentation
  • Initiate escalation process on non-responsive clients with past due balances
  • Follow escalation process on accounts requiring write off or 3rd party submission 
  • Process credit card payments from clients when required
  • Prepare client refund forms per company guidelines
  • Identify clients to receive monthly account statements 
  • Prepare to discuss plan of action for key delinquent accounts during monthly portfolio reviews with Supervisor/Manager
  • Contribute to process improvement innovations
  • Perform duties required within Intrado policy to promote success as an individual and within the team 
  • Communicate effectively and respectfully when holding clients accountable to approved payment terms or handling account discrepancies
  • Engage with internal partners to support a positive client experience

Collections Representative

Qualifications:

  • Preferred credit, collections or other related business experience
  • Preferred degree/certificate of higher education related to accounting or related business field 
  • Good written and verbal communication, negotiation, and conflict resolution skills
  • Capable of working alone and within a team 
  • Tolerance of high-pressure situations in a changing business environment 
  • Strong organizational skills and attention to detail 
  • Ability to prioritize workload to meet deadlines while delivering an outstanding client experience
  • Experience in MS Office (Outlook, Word, Excel) and preferred experience in financial/database systems such as Oracle, Salesforce, ECB, and Metranet

Collections Representative

ULTIMATE CHOICE STAFFING

Address

Omaha, NE
USA