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Centralized Renewals Intern

UDR Littleton, CO

  • Posted: over a month ago
  • $25 Hourly
  • Internship
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description

UDR, Inc. is hiring Renewals Interns, to join our Centralized Renewals Team at our corporate office in Highlands Ranch, CO.  If you have a passion for sales and thrive on crafting an exceptional customer experience, then we want you on our team!

UDR's internship program is designed to provide positive learning/work experience, providing an opportunity to grow and sharpen practical work skills while contributing towards the success of the company. This is a paid internship from April-August or May-August 2022.

On a daily basis the intern is responsible for outbound follow-up to current residents. Accountable for relationship-building with key stakeholders in property operations. Adheres to a high standard of renewal management best practices as outlined by Management. Entrepreneurially minded individual with a focus on streamlining efficiency and implementing innovative solutions.

Dedicated training will be provided to all interns.

ESSENTIAL FUNCTIONS:

  1. Complete outbound follow-up to residents in pending stages of lease renewals via phone, email, and text. Heavy focus on customer service; including residents that are on notice to vacate, have lease renewal requests/questions, or necessitate service from the UDR Corporate Office.
  2. Discuss lease renewal terms and rates with residents, selling the benefits of renewing a lease over moving out. Must be capable of overcoming objections and discussing the impact of current market conditions on renewal rates.
  3. Bring rate negotiations, service repair requests, unit upgrade requests, and/or lease term length negotiation requests to on-site management for guidance on next steps.
  4. Set appointments for residents to meet with on-site management.
  5. Work closely with the on-site property management teams to aid in increased renewal conversion rates. Will contribute to the actualization of budgeted/targeted renewal occupancy goals.
  6. Establish rapport with on-site management at assigned properties across diverse asset-quality and geographic regions. Facilitate a culture of cross-collaboration between the Corporate Resident Renewals team and the on-site property management teams.
  7. Focus on setting renewal management best practices at supported properties utilizing the Big Rules and Best Practices. Clearly communicate renewal processes and procedures to a diverse audience, with varying levels of aptitude.
  8. Manage and maintain an Excel renewal tracking spreadsheet/file for supported properties, including formatting and filtering daily to track pending renewals/NTV's.
  9. Update and maintain resident records in the property management system with attention to detail in documenting brief, but specific notes on every follow-up completed.
  10. Provide exemplary customer service to both residents, as well as the on-site teams that manage Company apartment properties. Balance the needs of internal and external customers.
  11. Ensure follow through on all residents until they have signed their renewal or given notice and moved out. Manage time efficiently with meticulous attention to timely customer service.
  12. Identify strategic opportunities for department growth and innovation.
  13. Perform other duties as assigned or as necessary.

Compensation

Internship compensation is $25.00 per hour.

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities.  Become a part of a company that is the industry leader of transformational change and operational innovation!  www.udr.com

UDR

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Littleton, CO
80129 USA

Industry

Real Estate

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