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Resident Service Specialist

UDR Inc Woburn ,MA
  • Posted: over a month ago
  • $26,874 to $42,461 Yearly
  • Full-Time
Job Description

 

Resident Service Specialist – Every day is an opportunity for you to ensure the Resident Service team provides exceptional first impressions and a seamless move-in experience. #WRK4UDR

 

UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our team at Inwood West, our apartment community (446 homes) located in Woburn, MA.

 

Key Qualifications:

 

  • Minimum three years’ experience in property management or related business operations.

  • Minimum of two years’ of office experience is required.

  • Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment.

  • Strong organizational, presentation and communication skills, with high professionalism.

  • Proficient with MS Office and Outlook with competent general computer skills.

  • Proficient with Web communications, publishing, usability and/or social media.

 

Essential Job Functions:

 

As a Resident Service Specialist, you provide team coordination to ensure high quality customer service. You ensure the Resident Service team completes every step regarding move-in coordination, OneSite responsibilities and customer service administration. You handle any walk-in resident concerns collectively with managers. You walk through the move-in ready apartment(s) to achieve optimal resident satisfaction. You coordinate responses to resident service issues as well as track and follow-up on move-in satisfaction. You also walk all amenities and problematic areas on a daily basis to address any deficiencies and follow-up with the service team until resolved. You provide support and act as back-up for the Leasing Consultants and Resident Service Coordinators.

 

Career Development and Advancement: We offer ongoing education opportunities to support the skillset development of our employees. We have a proven culture of supporting the development and advancement of our employees' individual career goals and are proud to announce the promotion of 242 employees in 2018, that’s an average of 20 associates promoted per month! We believe our employees are the organization's most valuable asset. #WRK4UDR

 

Exceptional Benefits: We offer a comprehensive benefit package and discounts to live in our premier communities!

 

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities with a mission of offering remarkable apartment homes in the most desirable locations throughout the United States. Share your expertise, skill and commitment to excellence with us, and be a part of UDR's team. #WRK4UDR

 

EEO / ADA

 

Company Description
UDR, Inc. (NYSE:UDR), an S&P 500 company, is a leading multifamily real estate investment trust with a demonstrated performance history of delivering superior and dependable returns by successfully managing, buying, selling, developing and redeveloping attractive real estate properties in targeted U.S. markets. As of June 30, 2018, UDR owned or had an ownership position in 49,464 apartment homes including 1,334 homes under development or in its Developer Capital Program – West Coast Development Joint Venture. For over 46 years, UDR has delivered long-term value to shareholders, the best standard of service to residents and the highest quality experience for associates.

UDR Inc

Why Work Here?

Professional, collaborative and innovative culture, opportunity for growth and advancement, great benefits, 401k match and rent discount!

UDR, Inc. (NYSE:UDR), an S&P 500 company, is a leading multifamily real estate investment trust with a demonstrated performance history of delivering superior and dependable returns by successfully managing, buying, selling, developing and redeveloping attractive real estate properties in targeted U.S. markets. As of June 30, 2018, UDR owned or had an ownership position in 49,464 apartment homes including 1,334 homes under development or in its Developer Capital Program – West Coast Development Joint Venture. For over 46 years, UDR has delivered long-term value to shareholders, the best standard of service to residents and the highest quality experience for associates.

Address

Woburn, MA
USA

Website

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