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Client Services Representative

UCB
Toledo, OH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

United Collection Bureau Inc. is a national firm providing accounts receivable management services to healthcare facilities, financial services businesses and government entities. We know how important having a team of experts is to our clients, and we believe our people are the key to success. UCB has created a successful culture by creating a fun place to work, hands-on computer based training, and generous benefit programs. Come join our team of experts!

Job Description

The Customer Service Representative (CSR) acts as a liaison between operations and our external client base. The CSR has the primary responsibility for ensuring our client needs are met and conveying a sense of expertise over the client’s program and processes. Qualified candidate must be detail oriented, organized, and dependable. The candidate must display teamwork at all times and be adaptable to change. This position may be a remote position, in office one day a week, after 30 day training period. Equipment required - laptop or desk top and headset.

Duties and Responsibilities

· Answer telephones and respond to all client requests in a professional manner

· Identify, research, and resolve client and operation issues

· Follow up on client inquiries not immediately resolved

· Maintain work flow and inventory control for assigned client base assigned

· Train on client systems to look up and resolve account issues

· Prepare daily, weekly and monthly reports

· Other duties as assigned by manager

Skills Required

· High School Diploma or Equivalent

· Computer literate with the ability to learn multiple client systems

· Excel, Word and Outlook proficiency

· General clerical skills with the ability to type 30 wpm

· Professional written and verbal communication skills

· Strong attention to detail, hardworking, a self-starter and a problem solver

· Demonstrates excellence in organization and time management skills. Able to perform multiple tasks efficiently.

Job Type: Full-time

Pay: $11.00 - $13.00 per hour

Company Description
United Collection Bureau Inc. is a national firm providing accounts receivable management services to healthcare facilities, financial services businesses and government entities. We know how important having a team of experts is to our clients, and we believe our people are the key to success. UCB has created a successful culture by creating a fun place to work, hands-on computer based training, and generous benefit programs. Come join our team of experts!

UCB

United Collection Bureau Inc. is a national firm providing accounts receivable management services to healthcare facilities, financial services businesses and government entities. We know how important having a team of experts is to our clients, and we believe our people are the key to success. UCB has created a successful culture by creating a fun place to work, hands-on computer based training, and generous benefit programs. Come join our team of experts!

Address

5620 Southwyck Blvd

Toledo, OH
USA

Industry

Business

Website

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