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Call Center Quality Assurance Representative

UCB
Toledo, OH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

United Collection Bureau Inc. is a national firm providing accounts receivable management services to healthcare facilities, financial services businesses and government entities. We know how important having a team of experts is to our clients, and we believe our people are the key to success. UCB has created a successful culture by creating a fun place to work, hands-on computer based training, and generous benefit programs. Come join our team of experts!

Job description

The Quality Assurance Representative monitors phone calls to make sure all UCB employees are in compliance with the rules and regulations of UCB.

Duties and Responsibilities

· Performs call monitors as required by the Corporate Call Monitoring Procedure to ensure call center employees are compliant with UCB policies and procedures and that they provide excellent customer service when speaking to customers.

· Ensures the employees are giving our customers accurate information in a courteous and professional manner Ensures the employees are complaint with all regulatory guideline

· Tracks performance of collection agents and teams on call monitoring forms and call monitoring logs

· Provides feedback to call center team leaders and managers by providing call recordings and call monitoring forms via email distribution l lists

· Identifying and recommending procedural improvements

· Answer, route, and log incoming calls from UCB’s dedicated Consumer Escalation Hotline in accordance with established procedures
Perform other quality related tasks as directed by your manager

Skills Required

· High School Diploma or Equivalent

· Good written, verbal, active listening and phone communication skills (Proficient Computer Skills)

· Basic Excel (Data-Entry) Preferred

Job Type: Full-time

Company Description
United Collection Bureau Inc. is a national firm providing accounts receivable management services to healthcare facilities, financial services businesses and government entities. We know how important having a team of experts is to our clients, and we believe our people are the key to success. UCB has created a successful culture by creating a fun place to work, hands-on computer based training, and generous benefit programs. Come join our team of experts!

UCB

United Collection Bureau Inc. is a national firm providing accounts receivable management services to healthcare facilities, financial services businesses and government entities. We know how important having a team of experts is to our clients, and we believe our people are the key to success. UCB has created a successful culture by creating a fun place to work, hands-on computer based training, and generous benefit programs. Come join our team of experts!

Address

5620 Southwyck Blvd.

Toledo, OH
USA

Industry

Technology

Website

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