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***Client Service Representative - Clerical***

UCB Toledo, OH

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Client Service Representative (CSR) acts as a liaison between operations and our external client base. The CSR has the primary responsibility for ensuring our client needs are met and conveying a sense of expertise over the client’s program and processes. Qualified candidate must be detail oriented, organized, and dependable. The candidate must display teamwork at all times and be adaptable to change.

  • Answer telephones and respond to all client requests in a professional manner
  • Identify, research, and resolve client and operation issues
  • Follow up on client inquiries
  • Maintain work flow and inventory control for select client base assigned
  • Train on client systems to look up and resolve account issues
  • Prepare daily, weekly and monthly reports to your client base


  • High School Diploma or Equivalent
  • Computer literate with the ability to learn multiple client systems
  • Excel, Word and Outlook proficiency
  • General clerical skills with the ability to type 30 wpm
  • Professional written and oral communication skills
  • Insurance Experience (Preferred)
  • Strong attention to detail, hardworking, a self-starter and a problem solver
  • Demonstrates excellence in organization and time management skills. Able to perform multiple tasks efficiently.


  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Earned Time-Off
  • Vacation Pay
  • Holiday Pay
  • Retirement 401-k Plan
  • Flexible Spending Account
  • Direct Deposit
Company Description
United Collection Bureau is a national firm providing debt collection and accounts receivable management services to creditors since 1959. UCB has taken a poignant role in the industry to make certain our processes and procedures are superior to industry standards.

We have staffing and hiring practices to ensure our clients are supplied with a team of experts. We believe our people are the key to our success. Through training, corporate culture, and proper incentive plans, UCB has established a positive and successful work environment.

UCB was founded in 1959. For over 60 years, UCB has been developing customized and flexible services and solutions tailored to the needs of our clients. UCB was founded on the premise of providing industry-specific solutions while simultaneously ensuring superior service. We have grown into a dedicated, knowledgeable agency operating on our founding principles of a family-owned company with a national presence.


UCB's Logo


Toledo, OH
43614 USA




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