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National Outreach Director

Washington, DC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Looking for a rewarding position? How would you like to serve those who served?

If you are looking for an opportunity to work for a great organization & make a difference, this is the job for you!

Come & join our winning team!

Benefits include Paid Vacation, Sick Time, Paid Holidays, Medical, Dental, Vision and Company matching 401K

The primary function of the National Outreach Director is to oversee the national operations of U.S.VETS Outreach services with a focus on preventing and ending homelessness. This position will collaborate with agencies across the nation to connect veterans to housing and services to ensure any veteran referred to U.S.VETS is provided applicable resources in any market. This position will also provide guidance and supervision to U.S.VETS Outreach teams at its existing locations to maximize utilization of programs and reduce homelessness among veterans and their families as rapidly as possible. This position reports directly to the Vice President of Programs of U.S.VETS.


FLSA Classification: Exempt


Location: Washington, D.C.



  • Manages inquiries for veteran services that come into U.S.VETS call center from veterans, their families, community members, businesses, service agencies, advocacy groups, and others by directly answering and responding to calls, making referrals and warm hand-offs to internal and external programs, and ensuring follow up is done to determine outcome of referrals.
  • Directly collaborates with partnering organizations who make direct referrals to U.S.VETS to ensure a seamless and effective referral process is implemented and maintained, timely responses are provided, and veterans are connected to appropriate services.
  • Develops and manages relationships with coordinated entry systems and veteran service agencies across the nation with a focus on markets where U.S.VETS is not currently present; maintains a resource database of agencies, contact information, interactions, and follow ups.
  • Manages U.S.VETS Outreach Department by providing guidance, support, training, and supervision to each site and each Outreach Coordinator.
  • Ensures veterans referred to U.S.VETS or otherwise encountered are assessed, connected to applicable resources, and both the veteran and the resource are followed up with to determine the outcome of the referrals.
  • Maintains a database of clients served and ensures each U.S.VETS location is also maintaining site outreach databases which include client demographics, referral source, referrals made, follow ups, and outcomes.
  • Plans, develops, implements, evaluates, and expands outreach services for veterans in compliance with the requirements of funders and needs of program participants.
  • Collaborates with Program Managers and other site leadership for site-specific Outreach staff supervision and outreach operations.
  • Creates and implements strategic plans to increase reach to veterans and their families and connect them to resources and services.
  • Collaborates with site management and Development Department to prepare outreach-related proposals, data, budgets, reports, and application packages to increase funding for outreach services as needed.
  • Performs necessary tasks to track and achieve Outreach goals and compile data for reporting.
  • Responsible for reports and corrective action plans for outreach-related goals and for organization weekly, monthly, and year-end reports.
  • Maintains knowledge of veteran programs both within U.S.VETS and at other agencies across the nation to include eligibility requirements to aid in referrals.
  • Deliver organized, structured, and persuasive presentations that communicate U.S.VETS mission, goals, values, and brand to businesses, government agencies, community organizations, and digitally at the national level and when needed, state and local levels.
  • Monitors trends in housing inventory, homeless services, and outreach needs and strategizes to meet outreach goals nationally.
  • Engages in strategic planning and national initiatives related to outreach activities and reducing homelessness with the National Coalition for Homeless Veterans, Department of Veteran Affairs, Continuums of Care, Homeless Councils, and other advocacy and provider groups nationwide.
  • Travel as needed to support national efforts.
  • Handles special projects as assigned.
  • Performs other duties as required.


  • Bachelors degree in related field preferred.
  • Minimum of 10 years of military experience and/or community outreach experience required. Minimum of 5 years of outreach experience at U.S.VETS may substitute.
  • Minimum of 3 years of supervisory and leadership experience in related field required.
  • Experience working with homeless and/or veteran population required.
  • Experience in developing and maintaining relationships with community organizations and government programs required.
  • Ability to work effectively with a diverse group of clients, staff, and community members.
  • Excellent written and oral communication skills.
  • Leadership and conflict management skills.
  • Demonstration of personal and financial integrity in the workplace.
  • Ability to take direction, work independently with minimal oversight, and to work within a team.
  • Computer proficient in Microsoft Office and Internet.
  • Ability to prioritize and handle multiple tasks.
  • Must have strong presentation skills and possess the ability to interact with small, medium, and large groups.
  • Valid drivers license required. Must meet company insurance requirements and complete a provided driver training course.
  • Experience dealing with clients possessing multiple barriers preferred.


U.S.VETS provides housing, counseling, career services and comprehensive support to 5,500 homeless and at-risk veterans and families each night. Founded in LA more than 25 years ago, U.S.VETS now has 30 residential sites and services centers across the country, with more in development. With the goal of ending veteran homelessness, U.S.VETS launched prevention programs, focused on jobs and mental health, and advocates on the State and Federal level for resources to help service members transition successfully to civilian life. We will continue in our mission until no man or woman who served our country is left sleeping on its streets.

Company Description
U.S.VETS is the largest nonprofit organization with boots on the ground to combat America’s homeless veteran crisis head-on. Our comprehensive approach provides housing, counselling, career, and supportive services to help our veterans rebuild and thrive.
Today, in the United States, nearly 38,000 veterans experience homelessness, accounting for approximately 9% of all homeless adults. They deserve our support.
With 32 sites across 11 regional locations in California, Nevada, Arizona, Hawai’i, Texas, and Washington D.C. we are uniquely positioned to offer temporary and permanent housing solutions and comprehensive services to veterans and their families nationwide.

U.S.VETS is on a mission to end veteran homelessness in the United States. “The streets” are simply no place for veterans; no place for the many men and women who volunteered, giving of themselves and their youth, to protect our great freedoms.
We believe all veterans deserve every opportunity to live with dignity and independence. It is our duty at U.S.VETS to deliver on our promise to always serve those who’ve served.

Our vision is that all veterans and their families shall have their needs met to regain and maintain productive independence.

Every veteran should have a home
• Veteran Success – The success of our agency is based on the success of the veterans and their families whom we serve.
• Excellence – We are committed to increasing our expertise to better serve veterans and their families.
• Loyalty – We are loyal to our veterans and to our mission.
• Dignity – We treat every veteran with dignity.
• Hope – We instill hope in the veterans we serve and guide them to self-sufficiency.
• Community Inclusion – We are committed to increasing our ability to serve veterans by developing quality external partnerships.
• Service – Our job is not done until every veteran is served.

Today, in the United States, nearly 38,000 veterans experience homelessness, accounting for approximately 9% of all homeless adults. They deserve our support. Founded by veterans to serve veterans, U.S.VETS is the leading nonprofit fighting on the frontlines to help veterans and their families transition from homelessness by offering tailored support to gain independence.



152 Wayne PL SE Washington

Washington, DC