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Automation Support Specialist

Phoenix, AZ
  • Expired: March 26, 2020. Applications are no longer accepted.



The U.S. District Court, District of Arizona is seeking an Automation Support Specialist - Help Desk. This position will be located within a consolidated Systems Technology Division and will report to the Desktop Support Supervisor.

The incumbent provides specialized technical automation support for Judges, Chambers staff, Clerk’s Office, U.S. Probation Office, and U.S. Pretrial Services Office staff located in the District of Arizona. The Automation Support Specialist provides support for desktop computers, mobile devices, operating systems, application software, and peripheral devices, as well as other automated systems and equipment utilized by the courts. The incumbent may provide IT support to other sites within and outside the District of Arizona and must be able to travel to locations as needed. Occasional overnight travel will be required.


The Automation Support Specialist - Help Desk provides first-level technical automation support to court staff. The primary responsibilities for the person assigned to this position include being the main point of customer contact for the Systems Technology Division by answering and taking ownership of user support requests (telephonically and via e-mail) and working to resolve the reported issues; enlisting the assistance of subject matter experts to resolve user technical issues (when appropriate); entering and maintaining support tickets; and effectively documenting solutions. This position is also responsible for the configuration, installation, and support of PC-based hardware and software; installation and support of computer peripherals such as printers, scanners, and multi-function devices; configuration and support of mobile devices such as Windows and Apple laptop computers, iPads, and iPhones; providing information and assistance to users in regard to software applications and hardware; diagnosing and fixing hardware and software problems; and network support activities such as cabling and first-level troubleshooting. The incumbent may also provide ad hoc end-user training as required.

This individual may also perform routine telecommunication support duties such as configuring and installing IP telephones, basic IP telephone system support, and the scheduling, operation, administration, and troubleshooting of video teleconferencing equipment. The incumbent may also provide hands-on support for courtroom and conference room audio-visual equipment. Additionally, the Automation Support Specialist - Help Desk may be called upon to evaluate, test, and implement new operating systems, off-the-shelf and locally developed software, workstation hardware, and mobile devices and related software.

While the duties of the position involve work in a Help Desk setting based in the Phoenix Divisional Office, the incumbent may provide in person IT support to other sites within the district and must be able to travel to locations throughout the state. Occasional overnight travel may be required. The incumbent may also perform other automation-related duties and/or assist with special projects as directed by management.


The successful applicant must be a high school graduate or equivalent; have two years of general experience and two years specialized experience, including at least one year equivalent to work at the next lower level (CL 24).

Specialized experience is progressively responsible experience that is in, or closely related to, the work of the position that has provided the particular knowledge, skills, and abilities to successfully perform the duties of the position. This includes technical aspects of data processing, office automation, and data communications and their applications, terminology and methodology, including the accomplishment of computer project assignments that involved systems analysis, design, programming, implementation, integration, and management. This position requires the ability to lift a minimum of 50 pounds, and the physical mobility to access equipment wherever it may be positioned (e.g., under desks, on racks, etc.). Strong troubleshooting abilities and customer service skills are mandatory.

Education above the high school level may be substituted for general experience.

Job Requirements:


Preference will be given to those candidates who possess strong experience in delivering quality end-user automation support to a large user population in a fast paced, technically diverse environment, and possess a strong working knowledge of PC hardware, software, and Windows desktop operating systems in a networked (Microsoft Active Directory) environment. Experience in configuring, installing, and supporting desktop and laptop/tablet computers and related peripheral devices as well as mobile computing devices (specifically Apple iOS devices) is also highly preferred. Additionally, experience in end user support of Microsoft Office enterprise software products including MS Outlook/Exchange email, MS Office Professional, Skype for Business, and Office 365 (including OneDrive and OneNote) is desirable. Experience in supporting voice and video telecommunications technologies such as VoIP telephone systems/devices and IP- connected video teleconferencing hardware is also desired, as is experience supporting audio/visual technologies.

Preference will also be given to candidates whose work experience provides evidence of strong customer service and interpersonal communication skills; the ability to work cooperatively with clients, team members, and managers; the ability to handle multiple priorities in a fast-paced environment; and the ability to follow an assigned project through to completion. Preference may be given to applicants with experience in a federal court environment and/or experience with specialized applications designed for the federal courts. A bachelor’s degree is preferred.


Federal benefits include:

·   Paid Annual Leave

·   Paid Sick Leave

·   10 Paid Holidays

·   Retirement Benefits to include a defined benefit program (4.4% of gross pay)

·   Thrift Savings Plan (TSP), a 401(k)-styled program with a government match of up to 5%

 Optional benefits include:

·   Health Insurance

·   Life Insurance

·   Disability Insurance

·   Long-term Care Insurance.

·   Flexible Benefits which includes medical & dependent care reimbursement.

In addition, we offer flexible work schedules and an in-house fitness facility.

How to Apply

Applicants must submit the following:

·   Cover letter that supports your work experience as it relates to the position.

·   Resume that includes complete work and salary history, and education.

Note: If selected for interview, you must provide your most recent performance evaluation OR a letter of recommendation and three professional references.

Go to our web site: to submit an online application, including the items listed above.

Attachments should be submitted only as Microsoft Word or Adobe Acrobat (PDF) documents. Other formats are not acceptable.

Applications will be considered complete when the online application and all required attachments (in proper format) are received by the Human Resources Division.

Applications and/or attachments received after the closing date may not be considered.


The Court reserves the right to modify the conditions of this job announcement, or to withdraw the announcement, any of which may occur without prior written or other notice. In the event that a position becomes vacant in a similar classification, within a reasonable time of the original announcement, the court may elect to select a candidate from the applicants who responded to the original announcement without posting the position.

Only qualified applicants will be considered for this position. Employees of the U.S. District Court serve under “Excepted Appointments” and are considered “at will” employees (except for probation officers who may be removed for cause). Federal Civil Service classifications or regulations do not apply; however, court employees are entitled to substantially the same benefits as other Federal Government employees.

The initial appointment to this position is provisional pending the successful completion of the required background checks and/or investigations. The U.S. District Court is a drug-free work-place and the applicant selected will be required to participate in a drug screening test prior to employment.

All information provided by applicants is subject to verification and background investigation. Applicants are advised that false statements or omission of information on any application materials or the inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment or dismissal after being employed.

Participation in the interview process will be at the applicants own expense and relocation expenses will not be provided.

The position is subject to the mandatory electronic fund transfer (EFT) participation for payment of net pay (i.e. Direct Deposit).

Non-citizens may be interviewed and considered for employment, but employment offers will only be made to individuals who qualify under...



Phoenix, AZ