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Medical Support Assistant (Office Automation)

U.S. Army Medical Command Fort Rucker, AL
  • Expired: over a month ago. Applications are no longer accepted.
Medical Support Assistant (Office Automation)
=============================================

##### Department of the Army

U.S. Army Medical Command

##### Brown Dental Clinic

Overview
--------

- ##### Open & closing dates

07/31/2019 to 08/06/2019

- ##### Service

Competitive

- ##### Pay scale & grade

GS 5

- ##### Salary

$33,949 to $44,130 per year

- ##### Appointment type

Permanent

- ##### Work schedule

Full-Time

Location
--------

1 vacancy in the following location:

-

Fort Rucker, AL 1 vacancy

##### Relocation expenses reimbursed

No

##### Telework eligible

No

- Duties
------

### Summary

**About the Position:** Brown Dental Clinic is a 22-chair clinic and
dental laboratory designed to provide First Term Dental Readiness
care to the Initial Entry Training Soldiers as well as Readiness and
Wellness Care to Permanent Party Soldiers. Services include: annual
examinations, dental hygiene, routine general dentistry, endodontic,
prosthodontic, surgery and periodontal treatment.

Learn more about this agency

### Responsibilities

- Serve as a Dental Readiness Coordinator.
- Prepare schedules for dental care providers utilizing the
Corporate Dental Application (CDA) or other automated scheduling
software.
- Monitor and manage the Corporate Dental Application (CDA) at
Brown Dental Clinic.
- Maintain all patient records, both electronic and hardcopy.
- Receive patients and visitors as the initial point of contact,
in person or by telephone.
- Coordinate and/or schedule patient appointments with civilian
providers.

### Travel Required

Not required

##### Supervisory status

No

##### Promotion Potential

None

- #### Job family (Series)

0675 Medical Records Technician

- Requirements
------------

### Conditions of Employment

- Appointment may be subject to a suitability or fitness
determination, as determined by a completed background
investigation.
- This position has a mandatory seasonal influenza vaccination
requirement and is subject to annual vaccination.

### Qualifications

**Who May Apply:** Only applicants who meet one of the employment
authority categories below are eligible to apply for this job. You
will be asked to identify which category or categories you meet, and
to provide documents which prove you meet the category or categories
you selected. See Proof of Eligibility for an extensive list of
document requirements for all employment authorities.

- Current Department of Army Civilian Employees
- Current Permanent Department of Defense (DOD) Civilian Employee
(non-Army)
- Interagency Career Transition Assistance Plan
- Land Management Workforce Flexibility Act
- Military Spouses, under Executive Order (E.O.) 13473
- Non-Appropriated Fund Instrumentality (NAFI)
- Priority Placement Program, DoD Military Spouse Preference (MSP)
Eligible
- Veterans Employment Opportunity Act (VEOA) of 1998




In order to qualify, you must meet the education and/or experience
requirements described below. Experience refers to paid and unpaid
experience, including volunteer work done through National Service
programs (e.g., Peace Corps, AmeriCorps) and other organizations
(e.g., professional; philanthropic; religious; spiritual; community;
student; social). You will receive credit for all qualifying
experience, including volunteer experience. Your resume must clearly
describe your relevant experience; if qualifying based on education,
your transcripts will be required as part of your application.
Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which
includes entering, manipulating, and/or retrieving information and
data from various automated systems, maintaining patient records and
utilization of an automated scheduling software program to schedule
patient appointments and/or prepare provider or clinic schedules.
This definition of specialized experience is typical of work
performed at the next lower grade/level position in the federal
service (GS-04).

OR

Education: Four years of education above the high school level
obtained in an accredited business, secretarial or technical school,
junior college, college or university.

OR

Combination of Education and Experience: A combination of education
and experience may be used to qualify for this position as long as
the computed percentage of the requirements is at least 100%. To
compute the percentage of the requirements, divide your total months
of experience by 12. Then divide your semester hours of education
beyond two years (total semester hours minus 60) by 60. Add the two
percentages.


You will be evaluated on the basis of your level of competency in
the following areas:
- Computer Skills
- Health Care Data Entry and Management
- Patient-focused Customer Service



**Time in Grade Requirement:** Advancement to positions up to GS-5.
Candidates may be advanced without time restriction to positions up
to GS-5 if the position to be filled is no more than two grades
above the lowest grade the employee held within the preceding 52
weeks under his or her latest contemporary competitive appointment.

### Education

**FOREIGN EDUCATION:** If you are using education completed in
foreign colleges or universities to meet the qualification
requirements, you must show the education credentials have been
evaluated by a private organization that specializes in
interpretation of foreign education programs and such education has
been deemed equivalent to that gained in an accredited U.S.
education program; or full credit has been given for the courses at
a U.S. accredited college or university. For further information,
visit:
http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

### Additional information

- Male applicants born after December 31, 1959, must complete a
Pre-Employment Certification Statement for Selective Service
Registration.
- You will be required to provide proof of U.S. Citizenship.
- Two year trial/probationary period may be required.
- Direct deposit of pay is required.
- Selection is subject to restrictions resulting from Department
of Defense referral system for displaced employees.
- If you have retired from federal service and you are interested
in employment as a reemployed annuitant, see the information in
the Reemployed Annuitant information sheet.
- This is a Career Program (CP) 53 - Medical position.
- Multiple positions may be filled from this announcement.
- Salary includes applicable locality pay or Local Market
Supplement.
- If you are unable to apply online or need to fax a document you
do not have in electronic form, view the following link for
information regarding an Alternate Application.
- Payment of Permanent Change of Station (PCS) costs is not
authorized, based on a determination that a PCS move is not in
the Government interest.
- Recruitment Incentive is not authorized.
- Relocation Incentive is not authorized.
- Retention Incentive in not authorized.

### How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the
qualifications above.

Once the announcement has closed, a review of your application
package (resume, supporting documents, and responses to the
questionnaire) will be used to determine whether you meet the
qualification requirements listed on this announcement. If you are
minimally qualified, your r?sum? and supporting documentation will
be compared against your responses to the assessment questionnaire
to determine your level of experience. If, after reviewing your
r?sum? and/or supporting documentation, a determination is made that
you have inflated your qualifications and/or experience, you may
lose consideration for this position. Please follow all instructions
carefully when applying, errors or omissions may affect your
eligibility.

You should list any relevant performance appraisals and incentive
awards in your resume as that information may be taken into
consideration during the selection process. If selected, you may be
required to provide supporting documentation.

Interagency Career Transition Assistance Program (ICTAP). If you are
a Federal employee in the competitive service and your agency has
notified you in writing that you are a displaced employee eligible
for ICTAP consideration, you may receive selection priority for this
position. To receive selection priority, you must: (1) meet ICTAP
eligibility criteria (2) be rated well-qualified for the position
and; (3) submit the appropriate documentation to support your ICTAP
eligibility. To be considered well-qualified and receive selection
priority applicants must satisfy all qualification requirements for
the position and receive a score of 90 or above. Additional
information about the program is on OPM's Career Transition
Resources website.

### Background checks and security clearance

##### Security clearance

Not Required

##### Drug test required

No

##### Position sensitivity and risk

Non-sensitive (NS)/Low Risk

##### Trust determination process

Suitability/Fitness

- Required Documents
------------------

The documents you are required to submit vary based on the authority
you are using to apply (i.e., applying as a veteran, applying as a
current permanent Federal employee, applying as a reinstatement,
etc). Please review the following links to see which documents you
need to provide to prove your eligibility to apply: Applicant Merit
Checklist and Proof of Eligibility.

As described above, your complete application includes your resume,
your responses to the online questionnaire, and documents which
prove your eligibility to apply. **If you fail to provide these
documents, you will be marked as having an incomplete application
package and you will not be considered any further.

1. Your resume:**

- Your resume may be submitted in any format and must support the
specialized experience described in this announcement.
- If your resume includes a photograph or other inappropriate
material or content, it will not be used to make eligibility and
qualification determinations and you may not be considered for
this vacancy.
- For qualifications determinations your resume must contain hours
worked per week and the dates of employment (i.e., HRS per week
and month/year to month/year or month/year to present). If your
resume does not contain this information, your application may
be marked as incomplete and you may not receive consideration
for this position.
- For additional information see: What to include in your resume.

**2. Other supporting documents:**
- Cover Letter, optional
- Most recent Performance Appraisal, if applicable
- **Proof of Eligibility to Apply:** Your application must include
the documents which **prove you are eligible to apply** for the
vacancy. The Proof of Eligibility document describes authorities
commonly used in merit promotion recruitment and what
document(s) are required to prove you meet the requirements of
the authority. You must meet the requirements of at least one of
the authorities listed in the **Who May Apply** section above to
receive further consideration.
- This position has an individual occupational requirement and/or
allows for substitution of education for experience. If you meet
this requirement based on education you MUST submit a copy of
your transcript with your application package or you will be
rated ineligible. See: Transcripts and Licenses

NOTE: Documents submitted as part of the application package, to
include supplemental documents, may be shared beyond the Human
Resources Office. Some supplemental documents such as military
orders and marriage certificates may contain personal information
for someone other than you. You may sanitize these documents to
remove another person's personal information before you submit your
application. You may be asked to provide an un-sanitized version of
the documents if you are selected to confirm your eligibility.
#### If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to be
credited towards qualifications. Therefore, provide only the
attendance and/or degrees from schools accredited by accrediting
institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this
vacancy announcement may result in an ineligible rating or may
affect the overall rating.

- Benefits
--------

A career with the U.S. Government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Learn more about federal
benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time, or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.

- How to Apply
------------

To apply for this position, you must complete the online
questionnaire and submit the documentation specified in the
**Required Documents** section above.

The complete application package must be submitted by 11:59 PM (EST)
on 08/06/2019 to receive consideration.

- To begin, click **Apply** to access the online application. You
will need to be logged into your USAJOBS account to apply. If
you do not have a USAJOBS account, you will need to create one
before beginning the application
(https://apply.usastaffing.gov/ViewQuestionnaire/10563723).
- Follow the prompts to **select your r?sum? and/or other
supporting documents** to be included with your application
package. You will have the opportunity to upload additional
documents to include in your application before it is submitted.
Your uploaded documents may take several hours to clear the
virus scan process.
- After acknowledging you have reviewed your application package,
complete the Include Personal Information section as you deem
appropriate and **click to continue with the application
process**.
- You will be taken to the online application which you must
complete in order to apply for the position. Complete the online
application, verify the required documentation is included with
your application package, and submit the application. **You must
re-select your resume and/or other documents from your USAJOBS
account or your application will be incomplete.**
- It is your responsibility to verify that your application
package (resume, supporting documents, and responses to the
questionnaire) is complete, accurate, and submitted by the
closing date. Uploaded documents may take up to one hour to
clear the virus scan.
- Additional information on how to complete the online application
process and submit your online application may be found on the
USA Staffing Applicant Resource Center.

To verify the status of your application, log into your USAJOBS
account (https://my.usajobs.gov/Account/Login), all of your
applications will appear on the Welcome screen. The Application
Status will appear along with the date your application was last
updated. For information on what each Application Status means,
visit: https://www.usajobs.gov/Help/how-to/application/status/.

### Agency contact information

### Army Applicant Help Desk

##### Phone

(000)000-0000

##### Email

USARMY.APG.CHRA-NE.MBX.APPLICANTHELP@MAIL.MIL

##### Address

EG-APF-W07HA0 US Army Dental Clinic Command
DO NOT MAIL
Fort Rucker, AL 36362
US

Learn more about this agency

### Next steps

If you provided an email address, you will receive an email message
acknowledging receipt of your application. Your application package
will be used to determine your eligibility, qualifications, and
quality ranking for this position. If you are determined to be
ineligible or not qualified, your application will receive no
further consideration.

- Fair & Transparent
------------------

The Federal hiring process is setup to be fair and transparent.
Please read the following guidance.

### Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on
the basis of race, color, religion, sex (including pregnancy and
gender identity), national origin, political affiliation, sexual
orientation, marital status, disability, genetic information, age,
membership in an employee organization, retaliation, parental
status, military service, or other non-merit factor.

- Equal Employment Opportunity (EEO) for federal employees & job
applicants

### Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants
with disabilities where appropriate. Applicants requiring reasonable
accommodation for any part of the application process should follow
the instructions in the job opportunity announcement. For any part
of the remaining hiring process, applicants should contact the
hiring agency directly. Determinations on requests for reasonable
accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work
environment, or the way things are usually done that enables an
individual with a disability to apply for a job, perform job duties
or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide
reasonable accommodations when:

- An applicant with a disability needs an accommodation to have an
equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform
the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive
equal access to benefits, such as details, training, and
office-sponsored events.

You can request a reasonable accommodation at any time during the
application or hiring process or while on the job. Requests are
considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations
or how to contact an agency.

#### Legal and regulatory guidance

- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to
apply, visit www.usajobs.gov/GetJob/ViewDetails/540884000. Only resumes
submitted according to the instructions on the job announcement listed
at www.usajobs.gov will be considered.

U.S. Army Medical Command

Address

Fort Rucker, AL
USA