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Operations Coordinator

Two Men and a Truck
Charlottesville, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Do you like being in a leadership role, but not necessarily chained to a desk?

Do you like to create your own opportunity for growth?

If you answered YES to these questions, this is the career move for YOU!!

The Operations Coordinator’s overall responsibility is to deliver the highest customer service to increase sales, profitability, and the success of the franchise through: hiring, training, and motivating franchise employees; controlling costs and improving profitability; and consistently exceeding customer expectations.

Company Overview

Two Men and a Truck is the country's largest franchise moving company. Every day we have the opportunity to serve our community by providing professional moving and packing services. Each day brings with it new challenges and opportunities to grow personally and professionally. Don’t sit behind the desk or stock shelves when you can be on your feet, work hard, and impact people's lives through providing a professional service. Here at Two Men And A Truck, we are passionate about people. Each day we Move People Forward. This not only means our customers, but the people we work with as well. 

Job Summary

As an Operations Coordinator for Two Men And A Truck you will be responsible for the direction and day-to-day supervision of frontline employees, and assist Sales Team and franchise Management in the coordination of customer service and other operational needs.

Benefits

  • Stability.  Base salary of $36,000+ plus a monthly bonus program
  • Monthly bonus can be upwards of $800+ based on overall business performance
  • Health insurance options and a variety of supplemental benefits available after 90 days
  • Paid company holidays and PTO
  • Simple IRA match after set time employed
  • Career advancement opportunities

Responsibilities 

  • Determine staffing requirements, conduct interviews & hiring, and train new employees
  • Direct employee scheduling and dispatch of movers and drivers
  • Responsible for employee development, accountability & corrective action programs
  • Ensure compliance with all DOT regulations & FMCSA guidelines
  • Coordinate and direct fleet maintenance and equipment inventory programs
  • Handle customer concerns and oversee damage resolution process in coordination with Claims Manager
  • Prepare move-related paperwork and documents on a daily basis
  • Act as a first point of contact for new and existing customers to establish a rapport and build confidence
  • Directly and accurately input information to franchise software to estimate cost for customers, as well as scheduling needs for movers, drivers, and trucks
  • Calmly and professionally handle displeased customers and provide timely feedback to management regarding customer concerns
  • Coordinate the processing of all worker's compensation and unemployment claims with the Claims team
  • Perform customer visits as needed
  • Responsible for being the “on-call” emergency contact outside of normal business hours
  • Other duties as assigned

Qualifications

  • 3+ years of business, management, or other relevant experience preferred
  • Valid driver’s license and clean driving record
  • Bachelor’s degree in business, management, or related field preferred
  • Friendly, professional, dedicated, detail oriented
  • Exceptional communication, organization, and time management skills

Two Men and a Truck

Address

Charlottesville, VA
22901 USA

Industry

Business

View all jobs at Two Men and a Truck