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Employee Onboarding & Development Specialist

TwinStar Credit Union Lacey, WA
  • Expired: November 19, 2020. Applications are no longer accepted.

Invest in People. Empower Success.

Employee Onboarding & Development Specialist

TwinStar Credit Union is seeking anEmployee Onboarding & Development Specialistto join our team!This positioncontinuously researches, develops, conducts and assesses employee learning, training and education programs designed to support the organization's strategic goals and initiatives.1-3 years training experienceis required.

Essential Functions and Tasks:

  • Researches, develops, designs, and delivers training and materials for classroom, e-learning, and blended presentations. Topics include, but are not limited to: employee onboarding, specific job knowledge, leadership, sales training, inter-personal and team building skills, and credit union products, programs, policies, and procedures.
  • Conducts regular needs analysis to identify performance gaps and ensure learning solutions support the development of learning objectives.
  • Develop, create, and update performance support/job aides.
  • Provide training support for new product/service process training roll outs.
  • Creates evaluation systems to effectively measure what training objectives participants learned; tabulates & analyzes evaluation results and provides feedback.
  • Designs and utilizes multiple techniques such as role-playing, simulations, team exercises, group discussion, multimedia, visual aid and lectures to facilitate individual and group training sessions.
  • Conducts regular review of training courses to ensure content and materials are accurate, up-to-date, and provide appropriate level of detail. Partners and maintains strong relationships with subject matter experts and stakeholders to review and revise material and incorporate feedback, as necessary.
  • Evaluate training needs to support the development of learning objectives; collaborate with managers and subject matter experts on the learning objectives, content, and delivery of proposed courses
  • Maintains comprehensive training plans for all contact center staff ensuring that their development needs are met

Education and Experience Requirements:


  • High School Diploma or GED


  • 1-3 years training experience

Education and Experience Preferred:

TwinStar Credit Union


Lacey, WA
98503 USA