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Hotel/ Inn Manager

Turning Stone Resort Casino Verona, NY
  • Posted: 27 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Duties & Responsibilities:

  • Effectively manages all aspects of Inn operations; ensuring service standard levels are consistently met. Inspects rooms daily to ensure standards are being met.
  • Effectively manages Housekeeping and Front Desk staff to ensure areas are being run in accordance to departmental policies and procedures.
  • Effectively schedules all staff to ensure sufficient front desk and housekeeping coverage at all times.
  • Ensures front desk employees maintain complete knowledge of, and follow all company and departmental policies and procedures.
  • Maintains sufficient levels of all Inn materials and supplies. Orders needed materials in a timely manner.
  • Regularly ensures that all systems are in working order and maintains complete knowledge of all system applications (ie. P.M.S., Electronic Keys, Telephone System).
  • Effectively answers guest questions, solves problems, and handles all complaints in an appropriate and professional manner.
  • Consistently maintains a professional working relationship with Accommodations, Front Services, Tower Front Desk and Front Services to ensure a seamless guest experience.
  • Manages room blocks, hotel forecast and pricing of hotel rooms at the direction of the Revenue Manager and Director of Hotel Operations. Maintains responsibility for Inn room inventory.
  • Works closely with Grounds and Facilities to maintain property aesthetics.
  • Maintains complete knowledge of property management system and trains others on its intricacies.
  • Completes period end variances and yearly budget.
  • Ensures breakfast area is properly maintained.
  • Develops and maintains full knowledge of Turning Stone property and amenities and familiarity with surrounding area and attractions to be able to assist with guest inquiries

Job Requirements:

  • Must have at least a 2 year college degree.
  • Must have experience in a leadership role in a resort atmosphere.
  • Hotel front desk and housekeeping experience is required.
  • Must be able to accommodate a flexible work schedule.

Turning Stone Resort Casino

Why Work Here?

Great opportunity to grow your career and work with a large, diverse, and extremely talented group of managers and employees!

The award-winning Turning Stone Resort Casino is one of the top five tourist destinations in New York State, hosting more than 4.5 million guests a year. The Resort features four hotels, five golf courses, two spas, 21 dining options including both casual and fine dining, a world-class casino, cabaret-style showroom, 5,000-seat Event Center, Nightclubs, and over 200,000 sq ft of banquet space.

Address

5218 Patrick Road Verona, NY 13478
Verona, NY
USA

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