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Automotive Service BDC Representative

Turner Kia
Harrisburg, PA
  • Expired: September 25, 2020. Applications are no longer accepted.

About UsAs one of the leading Central PA Automotive dealers, we seek to grow our sales and service business even further and are looking for a Business Development Center Representative to be an integral part of that effort.We seek an effective communicator who is proficient in customer calls and appointment creation for the service departments in a busy BDC office.The successful candidate will handle a high volume of customer inquiries via inbound/outbound calls and emails in a professional, courteous manner.The position requires entering customer information into the dealership's computer database; setting service appointments for current and prospective customers to meet with a member of the service teams; following up with existing customers to determine their level of satisfaction; and generating service leads.BenefitsCompetitive pay plans w/ monthly bonus opportunities Full paid training and supportQuality work environmentMedical InsuranceDental InsuranceVision... CoverageResponsibilitiesCommunicate effectively with internet customers and prospects by phone, email or textDemonstrate thorough knowledge of all dealership products and servicesMaintain an ongoing customer database to capture repeat businessHandle incoming callsHandle 80-100 Inbound/Outbound calls per day using dealership resources - NO COLD CALLINGSet Service appointments for customers to visit our Service Department - may require selling add on servicesUtilize the hands-on training and coaching provided to effectively build rapport with customers, overcome concerns and objection, and motivate customers to make appointmentsHelp dealership achieve sales and service goals by developing business and following up on opportunities RequirementsPrevious call center experience, a plusPrevious Service BDC experience, strongly preferredProficient computer skillsCompetent in communicating through email, telephone and textProfessional appearance and demeanorTenacious, yet professional follow up with customer baseAbility to thrive in a team environmentFlexibility to rotate day or evening shiftAbility to overcome challenges and be able to handle high-volume Excellent follow up skillsJob Type: Full-timeJob Location: Harrisburg, Pennsylvania 17104Required Education: High school or equivalent

Turner Kia

Address

Harrisburg, PA
USA

Industry

Automotive

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