Skip to Main Content

Call Center Representative

Truenorth Corporation Guaynabo, PR

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

JOB SUMMARY: 

 Call Center Representative, is an entry-level position, responsible for handling inbound and outbound calls or on-site/face to face counseling, using a telephone line, or a live call inbound/outbound application. While answering or making calls, the communicator must strictly abide to read and facilitate different telephone scripts to address client’s needs, must use headset equipment, a computer, while being in a call center-based environment. 

 

TASKS:

. Deliver prepared Service talks, reading from scripts that describe products or services, to serve consumer questions on health insurance subjects.

. Explain products or services and answer questions from customers.

. Obtain customer information such as name, address, and enter data into computers.

. Record and classifies names, addresses, and reactions of prospects contacted.

. Answer telephone calls from new and existing customers.

. Disposition to read scripts to meet client’s expectations toward customer’s needs.

 

KNOWLEDGE:

. Language- Spanish – English knowledge of the structure and content including the meaning and spelling of words, rules of composition, and grammar.

. Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

. Telecommunications- Knowledge of transmission, switching, control, and operation of telecommunications systems.

 

SKILLS:

Speaking- Talking to others to convey information effectively.

Persuasion- Persuading others to change their minds or behavior.

Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation- Actively looking for ways to help people.

 

ABILITIES:

Oral Expression- Ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension- Ability to listen to and understand information and ideas presented through spoken words and sentences on the phone.

Powered by JazzHR

NKZSJL73go

Truenorth Corporation

Address

Guaynabo, PR
00968 USA
View all jobs at Truenorth Corporation