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Insurance Call Center Manager

TrueCoverage Albuquerque, NM
  • Expired: over a month ago. Applications are no longer accepted.

We are looking for an experienced call center manager that would manage, oversee and perform sales activities for a new call center that would conduct health sales for this upcoming open enrollment for ACA (Obamacare). After the ACA open enrollment season ends we’ll transition to Medicare and Short-term health sales.


  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Holding short daily meetings with the sales team
  • Oversight of the agents activities and an expectation to deliver sales
  • Lead the team not only with training and oversight but by example via sales.


  • Previous experience in customer service, sales, or other related fields
  • Health insurance Sales experience
  • Managerial experience
  • Call center experience
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills


Why Work Here?

Join one of the the fastest growing IMOs in the Nation

Who is TrueCoverage? TrueCoverage offers health insurance solutions throughout the country for individuals & families, and employers to "Shop, Compare & Enroll" in affordable Health Insurance Plans. We offer insurance plans from over hundred leading health insurance carriers, and also offer multiple product lines as dental, vision, life, accidental, auto, and property and – more... casualty, both online or by calling our licensed agents. Our goal is to make it easier for our customers to understand and work through the complex and difficult health insurance landscape and empower them so that they can confidently shop for the right insurance plans.


Albuquerque, NM
Albuquerque, NM