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Night Auditor

True North Hotel Group, Inc.
Marlborough, MA
  • Expired: January 29, 2023. Applications are no longer accepted.
**Must be authorized to work within the United States**

Competitive Wages!

Eligible for the Quarterly Bonus Program!

True North Hotel Group, an award-winning management and development company, is seeking aNight Auditor to join our team at our Fairfield Inn & Suites in Marlborough, MA. This family-owned organization has a uniquely remarkable culture and is headquartered in Overland Park, Kansas.

Like a rewarding position with a lot of variety? We are looking for detail-oriented individual who has high interest in customer satisfaction. We are looking for someone who is invested in providing our hotel guests with excellent customer service and a memorable stay. There is never a dull moment in this role!

What do we have to offer? Excellent healthcare benefits, work-life balance (paid time off, flexibility, family atmosphere), 401k with matching, great team members and more!

  • Assists guests with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, assist with luggage, coffee, directions, wake up calls, future reservations, etc.
  • Coordinates all late night guest requests, informs guests of hotel services, features, and room amenities.
  • Prepare, set up, stock, take down, clean, and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards.
  • Our successful Hosts demonstrate attributes of a great Host by being aware and attentive to our guest's needs; in addition, they create conversations and share a moment thereby making a real connection with our guests.
  • Rolling the day - overnight staff checks in remaining guests, posts manual charges as necessary, runs reports to ensure the day is balanced and then completes tasks to rolls the day to the next business day. They will then provide minimal assistance with breakfast set up (such as make coffee and other small tasks) and also check out any early leaving guests.

  • High School Diploma or equivalent
  • Basic typing skills with computer data entry experience
  • Customer service experience is required, preferably in a hotel or related field
  • High school diploma or equivalent required.
  • Requires strong command of the English language to include speaking, reading and writing
  • Ability to learn quickly and work in fast paced position with constant guest interaction
  • Must be able to multi-task
  • Ability to lift, pull, carry and push up to 50lbs
  • Must possess basic computer skills, i.e. Word, Excel, etc.

We look forward to hearing from you!

True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Weekend flexibility required
Weekend flexibility required

True North Hotel Group, Inc.


Marlborough, MA
01752 USA



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