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Client Services Coordinator

True Care
New York, NY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Company Overview: True Care is a licensed Home Care Agency providing outstanding homecare service in the New York Metropolitan area. Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care.

Position Title: Client Services Coordinator 

Shift: 5-day shift - inclusive of weekends! 

Reports to: Director of Wellness

Job summary: The Client Services Coordinator is responsible for coordinating caregiver placement and visit confirmations between the Home Health Aides and our patients during the weekends. Responsibilities include creating and maintaining staff schedules, confirming attendance, and communicating with the caregivers, patients, and their families while adhering to True Care’s policies and procedures. 

Responsibilities include: 

  • Strategically coordinate placement of services between clients in their homes and the caregivers on HHA eXchange
  • Effectively utilize available resources including Medflyt Broadcast Messaging to communicate with the caregivers
  • Assist the weekday Coordinators with any staffing challenges that can occur during the weekend
  • Assist the Team Lead with coverage 
  • Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger-scale issues
  • Ensure documentation is being updated for all of our caregivers and patients in HHA eXchange
  • Verify caregivers’ attendance daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs, or any missed visits based on the patient’s needs of care
  • Handle and respond promptly to incoming calls, emails, or faxes from physicians, contracts, or clients requesting report status and/or information; communicate with contracts for patient status
  • Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations
  • Maintain and document communication with all caregivers in HHA eXchange; coordinate the caregivers’ schedules and maintain a schedule of all services per month
  • Verifies billed services against requested services
  • Maintain patient confidentiality and privacy with dignity and respect
  • Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and other

Job requirements:

  • High School diploma/ GED equivalent
  • Knowledge of HHA eXchange is highly preferred
  • Strong interpersonal and communication skills
  • Able to deal with difficult or sensitive situations in person or on the phone
  • Excellent customer service having empathy and patience in working for elderly population
  • Able to multitask and work in an extremely fast paced environment
  • Ability to maintain a professional demeanor when handling issues

True Care


New York, NY
10282 USA



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