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Customer Care Associate-OMIX

Truck Hero Buford ,GA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Lund, a Truck Hero company and a leading manufacturure of premium automotive accessories in Buford Geo0rgia. We are currently hiring for an experienced In-bound Customer Care Associate in our Call Center. Candidate must have experience working in a high volume call center answering 100 plus inbound calls daily. Experience using zendesk preferred but willing to train. Must be flexible to work 9am until 6pm. We offer comprehensive benefits, PTO and 401K for your retirement.

Job Purpose

The fundamental purpose for this position is to support the management of incoming calls, help develop brand identity with new and existing customers as well as classifying and assessing customers needs to achieve satisfaction. This position will provide support to all areas pertaining to customer service. Must be positive and upbeat in all situations. Should follow daily procedures so that we fulfill our organizational objective of creating a moment for the customer.

Duties and Responsibilities

  • Knowledge of Products
  • Proactive communication approach to internal and external customer base
  • Ensure all customer inquiries are responded to accurately and on time
  • Improve overall customer experience, create engaged customers and facilitate organic growth
  • Assist in training new hires and existing associates in customer service
  • Make necessary recommendations to satisfy customer issues
  • Answer customers via phone, email, live chat, or social media
  • General queries on pricing, anything pertaining to orders, missing hardware, warranty and product information lookup
  • Act as a liaison, provide product information and resolve any emerging problems that our customers might face with accuracy and efficiency
  • Maintain a positive, empathetic and professional attitude toward customers at all times
  • Acknowledge and resolve customer complaints
  • Process orders when needed
  • Keep records of customer interactions, transactions, comments and complaints
  • Provide feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support

Truck Hero


Buford, GA