Salesforce Managed Services Consultant

WHO WE ARE: 

TruSummit Solutions is a young, energetic, fast-growing, results-based Salesforce Implementation Partner headquartered in Pittsburgh, PA. Our teams empower and educate our clients on the value and capabilities of Enterprise Applications with a major focus on Platform as a Service (PaaS). Through strategic consulting and business process modeling, we architect and build solutions that align directly with each of our customers' strategic business needs. Culture comes first, and this is guided by our core values - Collaboration, Commitment, and Enablement. As a member of TruSummit we all align to each core value by: 

1. Collaboration - Working together to solve tough problems with your team through open communication, uniting together during the fun and challenging times, and over-communicate with our clients to ensure successful outcomes. 

1. Commitment - Looking after each other and the company by being accountable, being our client's trusted advisor, and promoting a company culture that you are proud to be a part of. 

1. Enablement - Helping establish a learning culture at the company, empowering employees to work together and grow, and supporting targeted learning and development initiatives. 

As a women-owned and operated company, we do not shy away from diversity, we value it. 

THE ROLE: 

As a Salesforce Managed Services Consultant at TruSummit, you will have direct oversight and responsibility for the day-to-day management of our managed services client’s engagements. This includes building a strong partnership with our clients, developing creative solutions to client problems, and advising on best practice workflow to provide proactive service that measurably simplifies and unifies our client’s SF org(s). You spot opportunities for efficiency in processes and are eager to implement improvements that make everyone's lives easier. You develop insights and leverage those insights to propose solutions to client problems. You can work independently on projects but can also elicit from and collaborate with other team members for more complex items. You are enthusiastic, professional and confident, with a focus on customer success. You can demonstrate and articulate the work you have done to clients, via presentation and conversation. 

To ensure the success of each project, you should be knowledgeable about the various Salesforce solutions and skilled at leveraging our TruSummit team's talents. 

RESPONSIBILITIES: 

• Serve as the primary point-of-contact, advocate, problem solver, and trusted advisor for a defined set of managed services clients (assigned individually and/or for your direct reports) 

• Collaborate with clients to understand their business processes, challenges, and goals. Conduct regular meetings to assess system performance, gather requirements, and provide recommendations for enhancements or optimizations. 

• Offer technical expertise and troubleshooting assistance to clients for Salesforce-related issues. Address and resolve system errors, bugs, and configuration problems promptly and effectively. 

• Analyze client requirements and design scalable, efficient, and user-friendly Salesforce solutions. Develop customizations, workflows, and automation to meet business needs and improve user productivity. 

• Configure Salesforce modules, including data models, page layouts, validation rules, workflows, and process automation. Customize the platform using declarative tools and build custom functionality using Apex, Visualforce, or Lightning components. 

• Function as a Project Manager, Business Analyst & Functional Consultant for managed services client engagements across various business applications, including the ability to diagnose, resolve problems or unexpected results, perform scheduled activities, and recommend solutions or alternate methods to meet requirements. 

• Arrange, lead, and facilitate meetings that may involve: requirements gathering, design, solution architecture, configuration, testing, deployment, and implementation efforts 

• Continuously monitor project budget (hours), timeline, and scope in order to proactively manage the engagement; keeping the client apprised. 

• Identify/uncover expansion opportunities to increase revenue stream. 

• Keen understanding of how Salesforce fits into the larger technology landscape 

• Confident and highly communicative, with excellent business insight and a willingness to challenge others or propose changes 

• Stay up to date with Salesforce platform updates, features, and best practices. Provide proactive recommendations to clients for system enhancements, optimizations, and industry-specific solutions. 

• Remote/Telecommute position with the ability to travel up to 30% 

REQUIRED SKILLS & QUALIFICATIONS: 

• Bachelor’s degree in Computer Science, Software Engineering, Management Information Systems, and/or a related field 

• 5+ years working as a Salesforce business analyst, consultant, or technical liaison 

• Strong experience working with Salesforce, including configuration, customization, and administration. 

• Great customer-facing skills, professional presence, and entrepreneurial attitude 

• Strong desire to drive customer success 

• Self-motivated, self-directed, highly organized, strong attention to detail 

• Analytical – be able to successfully manage technically and organizationally complex environments 

• Strong written and verbal communication skills with both customers, consultants, and engineers 

• Knowledge and experience with formal delivery methodologies (Agile, SCRUM, Waterfall) 

• Strong desire to learn new industries and technologies 

• Ability to adapt to new challenges 

• Ability to prioritize tasks, work on multiple assignments, and manage ambiguity 

• Ability to work both independently and as a part of a team with professionals at various levels 

• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform App Builder, Salesforce Sales Cloud Consultant) are a plus 

• Remote/Telecommute position with the ability to travel up to 10-20% 

A few of our benefits: 

• Competitive salary – reviewed annually 

• Performance bonus 

• Unlimited Paid time off 

• Medical, Dental, and Vision insurance 

• Flexible working schedule 

• Employer-Matching 401k Retirement Plan 

• Funding for each employee’s professional development (Salesforce Certification, PMP, etc.) 

• Reimbursement for health club memberships & internet/phone 

• Certification exam bonus 

• Life and disability insurance 

• Company Laptop 

• Charity/Volunteer days 

• Team celebrations and presidents club for all employees! 

TruSummit Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. All applicants must be authorized to work in the United States.

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