Under the direction of the Executive Vice President, the Vice President/Managing Director will direct and manage local lending and program staff, set and achieve performance goals, and monitor the financial performance of the New York Market. As a member of senior management, the New York Managing Director will define strategic direction and business unit specific objectives. He/she will also ensure that all program activities operate consistently and ethically within the mission and values of TruFund Financial Services.
Primary Job Functions:
· Develop and communicate business strategies to local staff and stakeholders, and ensure alignment with corporate mission, vision and strategic direction.
· Actively represent the organization to key local stakeholders, including government officials, business leaders from the corporate, financial and non-profit sectors, private foundations and other funders, directors of community-based organizations, and peer organizations within the CDFI sector; engage in regular communications with external stakeholders on corporate and local performance.
· Oversee local aspects of the lending process, including loan sourcing and origination, as well as elements of the loan closing and servicing processes.
· Identify and develop strategic partnerships with economic development agencies, chambers of commerce, community- and faith-based organizations, banks and credit unions, and other referral partners to ensure sufficient deal flow on a consistent basis.
· Manage the development and growth of a loan portfolio that is sufficient in size and quality to ensure that the office is financially sustainable; maintain profit and loss responsibility for the market; lead the development of the annual budget for the respective market.
· Participate in proposal writing, budget, and other local fundraising efforts, in coordination with other members of the senior management team.
· Ensure compliance with all legal and contractual requirements and support the process of conducting financial and operational audits of business activities for Government and Private sponsored NY based programs
· Ensure that market staff adheres to systematic tracking of loan and grant programs, as well as CRM and pipeline management, and complies with all reporting guidelines. May require utilizing separate program-specific tracking systems.
· Monitor, track and report key financial, operational and social impact metrics to various constituents, including the Board, funders and others.
· Apply industry best practices and ensure adherence to documented standard operating procedures.
· Define and develop staff member roles, goals and responsibilities; formally assess staff performance on a regular basis; create an ideal staffing structure and work environment; select coach, and retain qualified staff; provide access to training and development opportunities where needed.
· Participate in corporate strategic planning sessions and regular senior management meetings.
· Meet pre-established monthly and annual business performance goals.
· Ensure that a professional quality of service is provided to all clients and partners.
Program Development and Management
· Manage the design and execution of new and existing NY market programs, including key components, such as pipeline development, marketing, implementation, program evaluation, etc.
· Provide program orientation for both internal and external stakeholders. Work with other staff to market programs to potential program applicants.
· Survey program participants and other stakeholders to distill and communicate 'best practices' and program improvements.
· Manage the timeline and execution of reporting to funders and other stakeholders.
· Assess potential program risks and develop and communicate a risk mitigation plan.
Education and Related Work Experience:
• Bachelor’s degree required. Masters preferred.
• Minimum of 7 to 10 years of management/leadership experience with a focus on managing a multifunctional office with staff in multiple locations.
• Proven track record in community economic development lending, management, business or finance.
• Formally credit trained with direct supervisory experience is highly desirable.
Knowledge, skills and abilities:
• Proficient knowledge of CDFIs, government and non-profit operations.
• Strong working knowledge of underwriting, credit, compliance and audit, loan loss prevention, customer service and policy administration functions of a lending operation.
• Skilled in securing government and non-government funding and fee-for-service contracts.
• Exceptional oral and written communication skills in both informal settings and formal presentations.
• Ability to understand and analyze various financial models.
• Proven ability to lead and manage in a matrix structure.
• Adept at coaching and guiding staff toward improved performance, as well as encouraging decision making at the lowest competency level.
• Inspires innovation and continuous quality improvement.
Supervisory Reports: Business Development and Program Staff
Total staff: 3 to 5
Interacts with: Credit, Resource Development, Lending Operations, Compliance
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.