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Technical Support (Non IT Position)

Troy CSL Lighting City of Industry ,CA
  • Expired: 28 days ago. Applications are no longer accepted.
Job Description

 

Technical Support insider sales and order entry for leading manufacturer of commercial grade landscape and decorative area lighting. Assist representative agents, architects, contractors, and end users with proper product selection, including issuing quotations and crossing over product for CSL and RLM.

Learn and comprehend products catalog of fixtures in several configurations including LED products. Provide support to CSR and sales with technical knowledge on all brands, including emphasis on CSL and RLM.

Essential Functions

  • Handles customer and sale inquiries/complaints, including but not limited to product, pricing, installation, and technical issues.
  • Providing technical support to all product lines, including CSL and RLM and provide product information as needed.
  • Maintain thorough knowledge of company products and their application.
  • Develop layout solutions for customer specifications and requirements using Troy CSL products and services.
  • Test returned product for component defects.
  • Assumes additional related responsibilities as needed.

Education and Experience:

  • Associates Degree
  • or 3-5 years’ pf applicable experience, including bidding, negotiating, point of contract with representatives/company.
  • 5 years’ experience within the lighting and/or electrical industry.
  • ERP system, preferably SAP B1.
  • Knowledge of CAD and SolidWorks.
  • Strong organizational, communication, and decision making skills.
  • Strong interpersonal skills.
  • Excellent time management skills.
  • Able to work in a fast paced, time sensitive environment.
  • Proficiency in Excel, Word, PowerPoint and other software related programs.
Company Description
For over 20 years, we’ve created high-performance, low-maintenance lighting solutions for commercial and residential spaces. Our full suite of architectural lighting products brings together two qualities: They’re at once environmentally conscious and aesthetically clean. This means they’re all built to the latest, most rigorous energy-efficiency standards in the industry, while being designed so that not a single unnecessary detail blemishes their stylish form. That’s why we’ve earned prestigious honors such as the Green GOOD DESIGN Award a number of times. At the same time, our devotion to exhaustive research & development results in pieces delivering high-quality light to meet the high-performance of the technology driving it—CRI scores averaging around 90 and correlated-color temperatures of surprising warmth. All of this in performance-engineered, modular, adjustable lighting systems that enhance the spaces in which they’re installed without calling attention to themselves but, when you are meant to see them, are good-looking. It’s system-based lighting, but with a creative touch, and that’s what makes us Troy CSL Lighting. If this is what you are looking for, Troy CSL Lighting may just be the place for you.

Troy CSL Lighting

Why Work Here?

Growing company with advancement opportunities. Lean lighting manufacturer in USA.

For over 20 years, we’ve created high-performance, low-maintenance lighting solutions for commercial and residential spaces. Our full suite of architectural lighting products brings together two qualities: They’re at once environmentally conscious and aesthetically clean. This means they’re all built to the latest, most rigorous energy-efficiency standards in the industry, while being designed so that not a single unnecessary detail blemishes their stylish form. That’s why we’ve earned prestigious honors such as the Green GOOD DESIGN Award a number of times. At the same time, our devotion to exhaustive research & development results in pieces delivering high-quality light to meet the high-performance of the technology driving it—CRI scores averaging around 90 and correlated-color temperatures of surprising warmth. All of this in performance-engineered, modular, adjustable lighting systems that enhance the spaces in which they’re installed without calling attention to themselves but, when you are meant to see them, are good-looking. It’s system-based lighting, but with a creative touch, and that’s what makes us Troy CSL Lighting. If this is what you are looking for, Troy CSL Lighting may just be the place for you.

Address

City of Industry, CA
USA