Jr Systems Administrator

Trojan Professional Services, Inc., is seeking to hire a Jr Systems Administrator to work in our Information Technology Department. The Jr. Systems Administrator position functions as technical support for back-end application and IT Infrastructure. Responsibilities may include but are not limited to: helpdesk, support of the server and desktop environment; triage and troubleshooting of all hardware and supporting operating systems; support in the creation and updating of process documentation, vendor interface for support and information gathering, system patching, AD support functionality, application upgrades, coordination of deliverables with Users and Business Groups, and after-hours support.

This position requires:

· Strong analytical, problem-solving, and troubleshooting skills.

· Strong documentation skills.

· Strong organizational, and multi-tasking skills dealing with projects of varying complexity.

• Excellent communication skills, including verbal, written, and presentation/training expertise.

· Must be able to work with minimal supervision within a pre-defined set of procedures.

· Must be able to prioritize own workload and complete requests on time.

Our employees have an attitude of service towards each other and our dental office clients.

All applicants should be able to:

• Respond promptly to customer needs
• Keep emotions under control
• Speak clearly and persuasively; listen and get clarification
• Write clearly and informatively
• Contribute to building a positive team spirit
• Follow instructions, policies, and procedures
• Exhibit sound and accurate judgment. Demonstrate accuracy and thoroughness
• Treat others with respect and consideration. Show respect and sensitivity for cultural differences
• Accept responsibility for own actions
• Be coachable when learning
• Regular and reliable attendance is mandatory. Be at work consistently and on time.
• Must be accountable and be able to work independently in a hybrid setting. Plan to report 1-2 times per week onsite, more if necessary.

Qualifications:

• High school diploma or general education degree (GED)
• Must have 3+ years of IT experience of working in a similar role
• Familiarity with HIPAA-HITECH laws and frameworks is a plus
• Certifications are preferred (CompTIA, Microsoft, Cisco or VMware)

Essential Duties:

• Maintain, monitor, and troubleshoot physical and virtual server infrastructure
• Maintain, monitor, and troubleshoot Windows server environment including High Availability clusters
• Maintain, monitor, and troubleshoot network-based services: File and Print services, Email, Active Directory, DHCP/DNS/WINS, SSL/TLS, Group Policy Objects
• Install, maintain, and troubleshoot Windows desktops/laptops.
• Administration of Azure AD/AD user accounts and security permissions.
• Administration and support of Microsoft 365.
• Maintain, monitor, and troubleshoot IT infrastructure including communications, office equipment, peripherals, software, networks.
• Configure, maintain, monitor, and troubleshoot Windows software deployments
• Provide and maintain documentation of backup processes and retention periods
• Perform regular backup/restore operation, imaging operations, and testing.
• Develop and maintain training and technical documentation
• Prepare and maintain written documentation of server and application environments
• Work with department leaders implementing new software and hardware technologies
• Work with vendors to resolve issues; research and test possible workarounds and implement long-term solutions.
• Work with Director of Information Technology in implementing new technologies
• Serve as a role model for staff in demonstrating positive attitudes, appropriate attire and grooming, and an effective work ethic
• Day to day support for desk-based and remote users.
• Document and maintain IT compliance and audit checks such as permission reviews.
• Train end-users on the use and features of the various operating systems and applications on the various platforms.
• Plan and assist with staff relocations around the office.
• Collaborate with development team to solve application problems to meet end-user computing needs.
• Optimize computer systems by researching and recommending enhancements to system capabilities and performance.
• Enforce Trojan's network, security, and change request procedures.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is regularly required to use hands to finger dexterity, handle, or feel.
• The employee is frequently required to sit and talk or listen.
• The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

We are an equal opportunity employer.

All applicants must pass a pre-employment drug and background screening to be eligible for employment.

Once hired Trojan Professional Services, Inc., offers an excellent benefit package including vacation, sick leave, medical, dental, vision, and 401K matching (401K eligible after 1 year of employment).