WE ARE SEEKING AN ETHICAL, RELIABLE Customer Service Representative In Los Alamitos
Trojan Professional Services, Inc. is looking for a qualified employee to work in our Service Department. This position requires plans and conducts activities concerned with telephone customers support and dental benefit research activity by performing the following duties.
This position requires excellent customer service and good listening skills; attention to detail; and must be able to communicate clearly verbally and in writing.
Our employees have an attitude of service towards each other and clients.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Research dental plans and communicate with clients according to department specifications.
Answer phone calls from clients; data enter dental benefit requests.
Meet department production guidelines.
Adhere to quality assurance guidelines.
Assist other employees as needed with researching and communicating.
Attain the highest level of knowledge regarding researching, communication and customer service.
Coping with job stress, getting along with customers and co-workers, accepting criticism, staying alert while on duty.
Handle fax requests through the fax request program.
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Responds promptly to customer needs.
Interpersonal Skills - Keeps emotions under control.
Diversity - Shows respect and sensitivity for cultural differences.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listen and gets clarification; Respond well to questions; Shares expertise with others.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar.
Teamwork - Gives and welcomes feedback; Contributes to building a positive team spirit.
Quality - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Organizational Support - Follows policies and procedures; Supports organization's goals and values.
Judgment - Exhibits sound and accurate judgment.
Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
Quantity - Strives to increase productivity.
Adaptability - Adapts to changes in the work environment.
Attendance/Punctuality - Has acceptable, regular and predictable attendance.
Dependability - Follows instructions, responds to management direction.
Initiative - Seeks increased responsibilities.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or a minimum of 1 year related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as procedure manuals. Ability to write simple correspondence.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
To perform this job successfully, an individual should have knowledge of personal computers in a Windows environment.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit, talk or hear. The employee is frequently required to stand; handle or feel objects; use finger dexterity and wrist repetitive motion. The employee is occasionally required to reach with hands and arms.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
We are an equal opportunity employer. This is a temp to hire position. All applicants will be referred to a hiring agency.
4-6 week training will be provided.
All applicants must pass a pre-employment drug and background screening to be eligible for employment with the hiring agency.