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Collections Representative

Trojan Professional Services, Inc. Anaheim, CA
  • Expired: over a month ago. Applications are no longer accepted.


Trojan Professional Services, Inc. is looking for a qualified Collection Services Representative. The Collection Services Department is a collection agency that speaks with our clients and debtors and enters debtor transactions received by phone, fax and mail.

Our employees have an attitude of service towards each other, our clients and debtors.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Data enters transactions received by phone, fax, and mail in a timely manner.

Takes calls from clients, debtors, and inquiries on debtor accounts.

Runs tracker reports.

Processes department incoming mail.

Maintains a well-organized work station.

Solicits sale of new or additional services.

Coping with job stress, getting along with customers and co-workers, accepting criticism, staying alert while on duty.

To perform this job successfully, an individual should demonstrate the following competencies:


Analytical - Collects and researches credit bureau data; Uses intuition and experience to complement data.

Design - Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.

Oral Communication - Listens and gets clarification; Participates in meetings.

Written Communication - Writes clearly and informatively; Able to read and interpret written information.

Teamwork - Gives and welcomes feedback; Contributes to building a positive team spirit.

Diversity - Shows respect and sensitivity for cultural differences.

Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures. Completes administrative tasks correctly and on time.

Judgement - Includes appropriate people in decision-making process.

Planning/Organizing - Uses time efficiently.

Professionalism - Accepts responsibility for own actions.

Quantity - Meets productivity standards.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions .

Adaptability - Adapts to changes in the work environment.

Attendance/Punctuality - Has acceptable, regular and predictable attendance.

Dependability - Follows instructions, responds to management direction. Arrives at meetings and appointments on time.

Initiative - Asks for and offers help when needed.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

Mathematical Skills

Ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have a basic knowledge of how to enter information into a computer database program.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger dexterity, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

We are an equal opportunity employer. This is a temp to hire position. All applicants will be referred to a hiring agency.

All applicants must pass a pre-employment drug and background screening to be eligible for employment with the hiring agency.

Trojan Professional Services, Inc.

Trojan Professional Services, Inc. was founded in 1976. We have been in business for 43 years. To become part of Trojan means that we hold ourselves to a higher standard. We value honesty, integrity, and dependability and respect. Our Mission Statement: Accelerating Dental Offices to Excellence Values We Value honesty, integrity, dependability and respect, and teamwork. We are committed to providing a positive environment, respectful atmosphere to support and encourage both personal and professional growth. We will ask " What is the right thing to do?" and then do it with the intent to exceed both employee and customer expectation. Vision To be known as an industry leader for providing outstanding services that improve the value of a dental practice. Visit us at


Anaheim, CA