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Member Contact Center Supervisor

Trius Federal Credit Union
Kearney, NE
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Trius Federal Credit Union has an immediate opening for an individual to lead our Member Contact Center team. This individual will be responsible for developing, coaching and managing our team of talented representatives to provide excellent customers service to our members. Experience the Trius Difference and join our team today!!!

Job Responsibilities

Research and solve complex member questions, problems and/or complaints.

Cultivate strong working relationships and build trust among team members.

Maintain regular contact with other departments to obtain or convey information to correct transactions.

Work with contact center team to establish goals.

Conducts regular one-on-one conversations with team members.

Work with internal and external partners to ensure efficient and consistent operating systems

Promotes and trains team on products and services offered by the credit union.

Consistently maintain and improve call center team skills and knowledge for efficient service.

Completes special projects as needed.

Job Benefits

Competitive Pay

Insurance including: health, dental, vision, life, STD and LTD

401k plan including company match

PTO

Paid Holidays

Family Friendly working environment

Rewarding and Fun Atmosphere

Longevity benefits

General Requirements

Previous experience in a financial industry preferred.

Dynamic personality with a focus on customer service skills.

Energetic and motivational!

Excellent written and verbal skills.


We are an Equal Opportunity Employer

We consider applications for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or another other legally protected classification.



Trius Federal Credit Union

Address

Kearney, NE
68847 USA

Industry

Business

View all jobs at Trius Federal Credit Union