Member Contact Center Supervisor
- Expired: over a month ago. Applications are no longer accepted.
Trius Federal Credit Union has an immediate opening for an individual to lead our Member Contact Center team. This individual will be responsible for developing, coaching and managing our team of talented representatives to provide excellent customers service to our members. Experience the Trius Difference and join our team today!!!
Research and solve complex member questions, problems and/or complaints.
Cultivate strong working relationships and build trust among team members.
Maintain regular contact with other departments to obtain or convey information to correct transactions.
Work with contact center team to establish goals.
Conducts regular one-on-one conversations with team members.
Work with internal and external partners to ensure efficient and consistent operating systems
Promotes and trains team on products and services offered by the credit union.
Consistently maintain and improve call center team skills and knowledge for efficient service.
Completes special projects as needed.
Insurance including: health, dental, vision, life, STD and LTD
401k plan including company match
Family Friendly working environment
Rewarding and Fun Atmosphere
Previous experience in a financial industry preferred.
Dynamic personality with a focus on customer service skills.
Energetic and motivational!
Excellent written and verbal skills.
We are an Equal Opportunity Employer
We consider applications for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or another other legally protected classification.
Trius Federal Credit Union
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