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Associate Sales Process Analyst

Needham, MA
  • Posted: over a month ago
  • Full-Time
Job Description

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

We are looking for an Associate Sales Process Analyst to perform basic troubleshooting, configuration, setup, and updating of our sales systems applications. This position will play a pivotal role in helping our Sales Systems & Optimization team streamline and shorten the turnaround time of our support and request tickets in turn decreasing the downtime of our sales teams and driving productivity improvements.

What you will do:

  • Investigate, problem solve and resolve requests from users of our systems and tools.

  • Partner with cross-functional teams (Sales / Rev Ops / Engineering) to resolve issues within our tools and systems

  • Work with our Salesforce team to analyze, document and clean up processes and fields to ensure our systems run at peak performance

  • Collaborate with the Sales Systems & Optimization team to identify issues that we can automate to improve efficiency to support the sales team's success

  • Support other Sales Systems & Optimization efforts and projects as assigned

  • Other core expectations as defined and requested by your direct supervisor/manager and sales leadership

Who you are

  • Bachelor's degree in a business-related function

  • Minimum 1 - 2 years of relevant work experience

  • Salesforce or other CRM knowledge (certificates completion preferred)

  • Detail-oriented, Strong organizational and multitasking skills

  • Excellent problem-solving abilities

  • Ability to adapt quickly and make an impact in a rapid-paced organization

  • Ability to craft compelling narratives and articulate complicated insights to non-technical audiences

  • Proficiency in working with Microsoft & Google Suite, Salesforce, Jira, and Tableau




Needham, MA



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