GENERAL PURPOSE OF THE JOB: The Operations Manager is responsible for hiring and training KCN staff, insuring compliance with policies and procedures and act as the liaison for the on-site staff, customers, and Keefe Commissary Network for assigned territory and on-site locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Posses full working knowledge of the KCN Best Business Practices Guide
Have an understanding of Centric Group policies and benefits (attendance, medical, vacation, etc.)
Work with Regional Vice President to improve labor efficiencies at assigned KCN operations
Monthly review of the KCN Account Analysis with the KCN Regional Vice President on all warehouse and non-warehouse labor
Assist the KCN Regional/Group Vice President in the managing of the new account start-ups and schedules by:
-Manage the hiring of new staff
-Verify all applications, drug tests, and new hire packets are properly completed, given to Regional/Group V.P. for approval, and forwarded to KCN Corporate/Centric Group
-Train new staff on AS400 software, inventory, and company policies
-Train the on-site supervisor/manager on proper inventory control, including all procedures and reports in the BBPG
-Implement policies for credits, damaged product, out of date product and returns
-Assist the Account Manager in the counting and inventory of customer buyback
-Instruct on-site staff on KCN and Facility security/safety procedures, notifying KCN management if there are conflicts with the Facilities policies/procedures
Provide follow up training, on-going support and assistance to all on-site managers and staff
All reviews for on-site and regional managers and manage the review process with the on-site managers and their staff
Establish monthly reports and reporting features
Assist in the accuracy and submission of weekly time sheets for payroll for all on-site staff
Present information to analyze the profitability, costs and operational issues of prospective accounts
Prepare weekly status reports
Complete miscellaneous duties/projects as assigned by KCN Regional/Group V.P.
This positions has supervisory and non-supervisory direct reports including Regional Commissary Managers and Commissary On-Site Staff.