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Customer Service - Scheduling Care - SERVICE ADMIN II

Trinion Quality Care Services, Inc. Anchorage, AK
  • Expired: over a month ago. Applications are no longer accepted.

Trinion is an established company with a positive, collaborative and team focused culture. Our mission is to protect the dignity and freedom of the most vulnerable members of our community.

We’re seeking people oriented, cooperative, compassionate professionals who are looking for a fast paced, friendly, professional, work environment.

Minimum Education Requirements: Must have an Associate’s degree, prefer a 4-year degree.

Training and/or Experience: Minimum 2 years’ experience with supervisory responsibilities. Prefer experience in Human Services or healthcare (in-home care).

Primary responsibilities include but are not limited to;

· Support for the three Client Case Managers

· Data entry and run reports.

· Contacting clients and direct care workers for scheduling field staff to either interview or fill open shifts.

· Maintaining the scheduling message phone for off hours.

· Assist as asked, to document corrective notices to field staff regarding scheduling issues and concerns.

· Providing timely and accurately documented notes on caregivers as necessary for the team to successfully direct services.

The people we seek will have many of the following traits;

  • Solution Centered – Generates creative solutions; Thrives in an integrated team of people; Maintains resilience when staffing challenges occur; Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Customer Service – Manages difficult or emotional customer situations keeping a professional demeanor; Responds promptly to client needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Details Matter - Demonstrates attention to detail; Follow-up and follow-through is consistent; Independently tracks tasks; Able to coordinate multiple tasks efficiently; Able to enter real-time documentation; Adheres to State of Alaska Medicaid Regulations; Integrates processes, policies, and procedures.

Position Standards:

  • Must be able to pass both State and Federal background checks as well as OIG/Medicaid provider clearances.
  • Must have the ability to communicate effectively verbally and in writing to both employees and clients regardless of disability.
  • Must have higher than average software skills with Microsoft Office (Word, Excel, Outlook) and high confidence using CRM (customer relationship management) software.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Trinion Quality Care Services, Inc.

Why Work Here?

Positive company culture, great benefits and excellent reputation!

We’re seeking people oriented, cooperative, compassionate professionals who are looking for a fast paced, friendly, professional, work environment. Trinion is an established company with a clear vision of where we are headed as we continue to grow our business. Our mission is to protect the dignity and freedom of the most vulnerable members of our community by elevating service standards and modeling the very highest skills in the non-medical home health care industry. Celebrating 14 years of successful business, we are a woman-owned, Alaskan company with a client load of nearly 150 and growing. Trinion Quality Care Services, Inc. is dedicated to provide quality care and personalized services for the seniors and adult disabled, as well as those who experience intellectual and developmental delays. Services include non-medical personal care assistance, household chore services, and respite for the primary caregiver. Duties range from hands-on assistance for daily living needs to companionship, transportation and short-term recovery care at home. Our Habilitation Services include Individual Day Habilitation, In-home Supports, and Supported Living. Trinion respects individual choice and earns trust through reliable, compassionate care. With clients from Homer to Houston (AK) our primary client base is in the municipality of Anchorage and the Matanuska-Susitna Borough. We are authorized by the State of Alaska to provide services to the following Medicaid Program recipients; OA, APD, ALI, CCMC, and CFC Waiver clients; and Consumer Directed PCA. A long-standing member of The Home Care Association of America Trinion also provides services to self-paying clients as well as long-term care policy holders.

Address

3700 Woodland Drive, Suite 500 Anchorage, AK 99517
Anchorage, AK
USA

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