Minimum Education Requirements:
Bachelor of Arts or Bachelor of Science degree from an accredited college or university and two years of full-time or equivalent part-time experience working with human services recipients;
Training and/or Experience:
A required minimum of two years working with human services recipients and their families and in case management demonstrating ability to handle significant client load throughout opening and closing cycles.
Prefer work experience that has included knowledge of working with State of Alaska Senior and Disabilities Services, the PCS program and the Waiver program or care coordination. Ability to write clinical goals with objectives and the methodologies to reach the defined goals. Experience working with diverse populations and training in dealing with difficult situations helpful.
Primary responsibilities include but are not limited to;
The Client Case Manager works together with the service delivery team to support Trinion’s in home direct care services for seniors, persons with disabilities, and developmentally delayed children and adults.
Your role is to provide oversight of the plans of care, service plans, fair hearings, and to maintain the client service records in the database all to make certain that appropriate care is provided to our clients and meets all regulatory standards.
This position is responsible for creating, reviewing, tracking, and gathering paperwork; this includes ability to document verbal information and create a follow up action plan that includes other members of the team.
During the client cycle (from inquiry to completion of services) a collaborative approach is sustained through our Client Case Managers’ communication with the client, family members, State agencies, other service providers, and our internal staff.
You must have a reliable vehicle and current Alaska Driver’s License, as home visits are regularly scheduled for intakes, assessments, and regular client visits. (mileage compensation provided)
Our Client Case Managers must have above average ability to use computer programs and online forms, and the ability to understand and adhere to state regulations and our internal standards.
They must also have;
- the ability to communicate with his/her supervisor and with the recipient, the primary caregiver and care coordinators; and
- demonstrate to the program manager the ability to read written instructions and to make appropriate entries regarding services in the recipient written and electronic record or file; and
- ability to juggle priorities to meet deadlines for program goals and objectives is a requirement; and
- accurate and timely follow-up with high volume phone calls and correspondence; and
- prompt paperwork completion, tracking and reporting on the progress of filings; and
- an understanding of the medical, behavioral, habilitative, and rehabilitative conditions and requirements of the population to be served; and
- the ability to understand the laws and policies related to Senior and Disabilities Services programs; and
- the ability to evaluate and to work with a team to develop a plan of care to meet the needs of the population to be served; and
- the ability and understanding of how to write measurable goals and objectives along with the supporting methodologies for habilitation services.
- Must be able to pass both State and Federal background checks as well as OIG/Medicaid provider clearances.
- This position requires an above average ability to use computer programs and online forms. Ability to juggle priorities to meet deadlines for program goals and objectives is a requirement.
- Accurate and timely follow-up with high volume phone calls and meetings, prompt paperwork completion, tracking and reporting on the progress of filings.
- Diversity awareness and effective skills in dealing with difficult situations helpful.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.