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Universal Agent

TridentCare Denver, CO
  • Expired: 6 days ago. Applications are no longer accepted.

The Universal Agent is a hybrid call center position that combines the responsibilities of a dispatcher and a customer service representative. This position is responsible for effectively attending to and managing incoming ACD calls as directed, which may include both imaging and laboratory calls. The position has a requirement of handling between 90 and 130 calls per day (where call volume exists) while remaining courteous and professional. Additionally, the Universal Agent coordinates the work of field technologists, acting as the liaison between the field and the regional call center office. This position is responsible for providing the technologists with the necessary information to properly complete exams in a timely manner. In addition, this position provides overnight support to other departments, such as ancillary services, faxed orders, call backs, processing EMR orders, burning imaging CDs, printing film, preparing mailed deliveries, working exception queues in DDF or the Trident Operations Portal, and any other tasks that may normally be executed during normal business hours.


Why Work Here?

We at TridentCare believe in the importance of a culture that fosters ethical behavior and dynamic team work.

Careers at TridentCare Establishing a career is more than finding a job. At TridentCare we are seeking dedicated and hard working people to be involved in our mission—to provide high quality medical diagnostic services to our customers and patients in the long-term and post acute care services market. In this rapidly expanding sector of the medical services profession, there is currently a high need for well-trained and talented individuals who want a place to put their hard-earned skills to work. At TridentCare you will become part of an inspired team doing challenging work that “matters”.


12075 E 45th Ave Denver, CO 80239
Denver, CO