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Manager, Systems Engineering

TriWest Healthcare Alliance Phoenix, AZ
  • Posted: October 26, 2019
  • Full-Time
Overview

Manager, Systems Engineering at TriWest Healthcare Alliance

 

Taking Care of Our Nation's Veterans.

It's Who We Are. It's What We Do.

 

Do you have a passion for serving those who served?

 

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve!

 

Our job is to make sure that America's heroes get connected to health care in the community.

 

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

 

Are you our next Manager, Systems Engineering?

 

Do you find satisfaction in utilizing balanced knowledge and approach against technical, people, and process tracks? Do you provide guidance of high performing technical team, which supports extremely complex, highly secured environment? Do you thrive on managing teams with expert knowledge of Windows systems design based on Microsoft best practices? Are you looking for a job that is meaningful and rewarding?

 

If you enjoy participating and coordinating in efforts for the design, architecture, implementation, and maintenance of highly available/highly secure computing environment, we have a position for you.

 

Responsibilities

TriWest Manager, Systems Engineering:

Manages support, maintenance design, and implementation of complex and secure technical infrastructures, hardware, and system software components.

 

o Responsible for architecting technical infrastructure to achieve high availability and performance in a highly secure environment which accommodates growth.

o Supports business-critical applications including but not limited to: active directory, PKI, email, fax services, terminal servers, backup / restores, and core infrastructure.

o Manages and tunes platforms to ensure expected availability, performance and security levels are achieved.

o Responsible for annual security audits and assessments, and maintaining security levels throughout year

o Performs root cause analysis for service interruption recovery. Creates preventative measures on complex projects. Updates Director on all escalated issues.

o Interfaces with other facets of IT and key business stakeholders on projects.

o Creates and maintains system documentation and diagrams.

o Responsible for resolving Level III support requests escalated by the Service Desk.

o Maintains availability to support staff providing 24 x 7 x 365 support.

o Ensures systems usage is compliant with IT policies and procedures.

o Collaborates with consultants and partners to ensure IT project objectives are achieved.

o Ensures technology meets Business Continuity and Disaster Recovery objectives.

o Take active steps to maintain and increase people, project, management, and technical skills.

o Performs other duties as required.

o Regular and reliable attendance is required.

Qualifications

Are you qualified?

  • Are you a Veteran, family member of a Veteran, a friend of a Veteran, or passionate about helping Veterans?
  • Do you have a Bachelor's degree in Business, Information Technology, Engineering or related field or equivalent experience?
  • How about seven years experience with Microsoft Servers, Active Directory, networking, and operations experience in a medium or large environment?
  • Do you have 2-5 years experience in a supervisor or lead role?
  • Do you have knowledge of industry best practices for support and implementation of information systems?

TriWest Healthcare Alliance

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