Skip to Main Content
← Back to Jobs

Customer Support Specialist

TriWest Healthcare Alliance Phoenix, AZ
  • Expired: over a month ago. Applications are no longer accepted.

Job Summary

Provides customer support in a call center.. This call center verifies eligibility for a VA program. This call center also triages crisis calls and routes as appropriate. Must be available for the following shift days/hours: Thur, Fri, Sat 5AM-5:30PM, Sunday 5AM-9AM

Education & Experience


o High school diploma or G.E.D.
o Military experience
o Honorable discharge from a military branch of service or
o Spouse or former spouse of military member
o 2+ years experience in an administrative, health care, managed care and/or customer service setting


o Knowledge of behavioral health benefits
o Prior experience in a customer service/call center environment

Key Responsibilities

Key Responsibilities

o Responds to inbound telephone queue calls on the Urgent Care Line. Check for eligibility.
o Triages calls and routes crisis calls, when appropriate.
o Makes outgoing calls for follow up purposes when appropriate.
o Enters data related to customer interactions into the medical management system for anonymous reporting purposes.
o Assists with staff training.
o Completes reports as assigned.
o Performs other duties as assigned.
o Regular and reliable attendance is required

TriWest Healthcare Alliance

Why Work Here?

Join Our Mission to Serve Our Nation's Heroes!

Taking Care of our Nation's Heroes. It's Who We Are. It's What We Do. Since our founding in 1996, TriWest Healthcare Alliance has been On a Mission to Serve our nation's Veterans and military community. For 17 years, we administered the Department of Defense TRICARE program. We have been proud to serve those who wear America's uniform, those who came before them and their family members. Today, we are privileged to support the health care needs of our nation's Veterans, offering access to quality provider networks and excellent customer service through the Veterans Choice Program.


15810 N 28th Ave, Phoenix, AZ 85053
Phoenix, AZ