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Call Center Representative

TriState Home Services Frederick ,MD
  • Posted: over a month ago
  • $13 to $15 Hourly
  • Full-Time
  • Benefits: medical, vision, 401k, dental
Job Description

Call Center Representatives act as an interface between our company and our customers - answering questions, resolving problems, and contacting our customers in a professional manner.

 

Responsibilities and Duties

  • Answer the phone quickly and professionally
  • Make outbound calls to customers
  • Schedule maintenance appointments
  • Become familiar with our company, product, and services so that most questions can be answered without consulting others
  • Communicate clearly, precisely, and in a friendly manner
  • Take and deliver messages and follow up as necessary
  • Enter and/or update customer information in customer management system
  • Alert managers right away about significant customer issues
  • Assign calls to appropriate technician based on customer request
  • Be a champion of the customers for our company
  • Perform other duties as assigned

 

Qualifications and Skills

  • Must be a quick learner
  • Ability to work calmly and comfortably in a fast pace office
  • Excellent verbal and written communication skills
  • Superb phone skills
  • Ability to resolve conflict quickly and professionally
  • Ability to project a professional image
  • Manage customer records and files
  • Use software systems as necessary

 

Experience with the following are a plus (but not required):

  • Working in a a busy call center environment
  • Working with ServiceTitan customer database software
  • Basic knowledge of HVAC and/or plumbing systems

 

This is a full-time, in-office position. Interviews for this position are held in our office. During COVID-19, our office is taking careful precautions to keep our employees safe, including limiting the number of employees in the office, providing necessary cleaning supplies, ensuring physical distancing as much as possible, and more. 

 

Applications without work history will NOT be considered. Please visit www.TriStateHomeServices.com for more information about our company.

 

Company Description
TriState Home Services is a 3rd generation full service heating, cooling, plumbing & electrical contractor providing residential and light commercial service and installation services in Maryland, Virginia, Pennsylvania, and West Virginia.

TriState Home Services

Why Work Here?

Great Benefits, Room for Advancement, Weekly Training

TriState Home Services is a 3rd Generation Full Service Heating, Cooling, Plumbing & Electrical Contractor providing Residential and Light Commercial Service and Installation Services in Maryland, Virginia, Pennsylvania, and West Virginia.

Address

82A Wormans Mill Court
Frederick, MD
USA

Website

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