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Customer Service Representative

TriMark USA Mesa, AZ

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

TriMark USA

TriMark USA is one of the country’s largest provider of foodservice equipment and supplies. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. As a company, we strive to lead with our values and to support the success and sustainability of our customers so they can focus on their culinary pursuits. Principles that are important to us are Trusted Partnerships, Customer Success Comes First, a “Whatever it Takes Mentality” and to Deliver Excellence. Our customer is at HEART of everything we do!

Position Summary/Objective

Customer Service provides sales support to the sales staff with day to day operations.

The Customer Service team member will provide and deliver professional, helpful and a high level of quality assistance before, during and after the customer's requirements are met.

Essential Functions & Responsibilities

  • Respond to various customer requests in a timely and effective manner, ensuring a high level of customer satisfaction.
  • Establish and maintain strong positive customer relationships.
  • Support internal sales representatives, including maintaining customer base, order entry and weekly updates on regional installations.
  • Send in Gill PO’s to the factory and confirm receipt.
  • Verify Order Acknowledgments from factory for pricing verification against the Gill Purchase Order.
  • Obtain an estimated ship date and/or tracking # and email customer with this information (set us aside from the competitor)
  • Keep accurate record of all jobs from date of purchase to delivery acceptance.
  • Keep up to date on tracking spreadsheets for GSA Advantage and GSA Global Supply orders – these are time sensitive orders and will result in a negative rating to the company if not kept current, daily.
  • Handle warranty claims and assist with service issues/guidance before and after warranty has expired.
  • Responsible for handling freight claims and returns.
  • Respond to customer information request/inquiries including, mailing of TriMark catalogs, tracking information, and proof of delivery.
  • Achieve and maintain high level of product knowledge through product training, reading written materials, and utilizing resources/tools available for support.
  • Foster positive relations and communications, and conduct oneself in a professional manner with customers, vendors, co-workers, and management.
  • Provide coverage and back-up for other regions while personnel are on vacation.
  • Open Order Report – Time Sensitive.
  • Follow up on quotes sent to the customer within 24-48 hours and keeping a log of the feedback, asking a series of questions, to help with the next follow up call.
  • Entry of Job/PO numbers into Auto Quotes.
  • Phone coverage in the hunt group as back up for the accounting department.
  • Other duties as assigned.

Competencies, Skills and Abilities

  • Superior customer service attitude with unwavering commitment to the customer, team, and Company
  • Clear, concise, and genuine phone presence
  • Excellent communication skills, both verbal and written
  • Excellent interpersonal skills
  • Outstanding problem-solving skills
  • Intermediate math skills
  • Ability to prioritize and multi-task in a fast-paced and demanding environment
  • Sales minded with winning attitude and proven success in developing long term relationships with current account base and new business opportunities
  • Strong organizational skills
  • Highly motivated and self-directed
  • Results oriented team player with a committed effort to meet goal numbers
  • High attention to detail
  • Strong working knowledge of MS Word, Excel, and Outlook and MS Operating system
  • Strong professional work ethic

Education & Experience

  • High school diploma or general education degree (GED)


  • Ability to successfully pass a background check
  • May be asked to perform a drug test for specific positions
  • Must be a legal citizen or otherwise permitted to legally work in the US without sponsorship
  • TriMark USA participates in the E-Verify program

Employee Benefits Package

  • Flexible time off program
  • Medical insurance with prescription drug coverage, dental and vision plans
  • Life insurance programs
  • 100% employer paid premium for long- term disability coverage
  • Health and dependent care spending accounts
  • 401(k) retirement savings plan
  • Tuition reimbursement program following one year of service
  • Continuous Training and growth opportunities

TriMark USA is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

To learn more about TriMark USA, please visit our website at

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    TriMark USA

    TriMark USA's Logo


    Mesa, AZ
    85207 USA



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