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Chain Account Jobs Supervisor

TriMark USA
Cleveland, OH
  • Posted: over a month ago
  • Full-Time
Job Description

TriMark USA is one of the country’s largest providers of foodservice equipment and supplies. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. As a company, we strive to lead with our values and to support the success and sustainability of our customers so they can focus on their culinary pursuits.


(Medical, Dental, Vision, Pet & Legal Insurance)

The Chain Accounts Jobs Supervisor reports to the Manager of Project Coordination and Sales Support, and is located in Cleveland, OH.


The Chain Accounts Jobs Supervisor will oversee the Project Coordinator and work with other Team members to ensure all aspects of projects once they are awarded. To include equipment ordering, maintaining job organization, construction documentation flow, timely closeout and executed timely. Maintain that Customers are provided with the highest level of support as they open their foodservice facility.


  • Associates Degree or equivalent work experience
  • Bachelor’s Degree in Computer Science, Information Technology or Business preferred
  • CFSP Certification preferred
  • 5+ years in customer service and project coordination related roles
  • 1-3 years’ experience with Windows Server environments
  • Experience working in cross functional capacity
  • Previous foodservice industry experience preferred
  • 3+ years of experience in supervising a team preferred
  • 3+ years developing and leading training initiatives in a high-volume sales/service environment preferred


  • Manage all Project Coordinators.
  • Evaluate staffing levels and utilize resources effectively to ensure projects are executed properly
  • Assist other Contract Team managers with the onboarding and training of department new hires as it relates to account coordination and customer service
  • Work with other managers within organization to strategize on best practices for highest levels of execution
  • Complete timely evaluations of personnel and address performance concerns as required
  • Work with vendors to resolve issues with pricing, tracking shipments and/or processing credits
  • Ensure timely and accurate processing of orders and expediting of equipment so project lead times are met
  • Provide weekly communication regarding project installation dates and work with others to ensure backlog reporting is accurate
  • Responsible for overseeing initiation of timely project billings and closeout
  • Respond to various customer requests in a timely and effective manner, ensuring a high level of customer satisfaction
  • Ensure deadlines for cut sheet books, service manuals and equipment start-up and training schedules are completed timely
  • Instill and cultivate a culture of superior customer service to be delivered to internal and external customers through proper leadership and example
  • Take initiative to gather facts to drive problems to conclusion; elevate and communicate frequently to create awareness
  • Achieve and maintain high level of product knowledge by attending product trainings, reading written materials and utilizing resources/tools available
  • Provide JDE and other project software training and support to Team members as necessary
  • Document, implement and maintain all department procedures to train and develop departmental personnel on best JDE practices
  • Help to cultivate a positive experience for new employees during onboarding


  • Excellent communication skills, both verbal and written
  • Superior customer service attitude with unwavering commitment to the customer, team, and Company
  • Excellent interpersonal skills
  • Outstanding problem-solving skills
  • Ability to prioritize and multi-task in a fast-paced and demanding environment
  • Strong analytical and organizational skills
  • Detail oriented
  • Strong professional work ethic
  • Working knowledge of IT infrastructure and the ability to manage technical components of a project and express complex technical concepts effectively
  • Basic understanding of functional areas in Accounting, Distribution, Purchasing, Sales, HR, etc...
  • Highly motivated and self-directed
  • Strong working knowledge of MS Office and MS Operating system
  • Ability to explain complex concepts in an easy-to-understand fashion
  • Excellent knowledge of JDE
  • Excellent knowledge of AutoQuotes system
  • Knowledgeable about general construction practices and project life cycles

TriMark’s commitment to diversity, equity, and inclusion is a purposeful mission of strengthening our organization and those we serve by uniting the unique differences of our employees. This mission is instilled in who we are as a company. We are committed to promoting diversity, equity and inclusion through sharing, education, and experiences. We are greater together through unity in diversity. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

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TriMark USA


Cleveland, OH
44105 USA



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