Passenger Service Customer Service Rep.

International Airline company is seeking a Customer Service Rep. at LAX Airport. Direct hire/ Excellent Benefits package. Must have travel industry experience and be available for international business trips, Japanese Bilingual skills are a big plus.

8 hours plus 30 mins lunch/ 5 days in a week

• Must be flexible including Weekends and Holidays
• Shifts are scheduled every 3 months
• Must be Available Monday-Sunday: 6:00AM – 3:00AM
• $19.00 - $19.80/hr. ~ with Excellent Benefit

Requirements of the LAX Airport Customer Service Rep/ Coordinator:

• Passenger Service experience is required
• Bilingual in Japanese/English is a big plus
• Must be flexible to work any shift schedules (Day Shift/ Night Shift) including weekends and holidays
• There will be some international business trips
• Excellent Customer Service skills as well as interpersonal skills
• Proficient in MS Office
• Detail-oriented, organized, and problem-solver

Responsibilities of the LAX Airport Customer Service Rep/ Coordinator:

• Supporting and coordinating passenger service operations on a daily basis including check-in counter, lobby area, departure gate, customs, arrivals, and other areas within the airport
• Oversee and lead handling company staff members at the Check-in counter
• Solve any problems and escalated issues
• Assist supervisors and Managers in ground operations
• Handle special customer requests and support with any irregularities including flight delays, problem with baggage, etc.
• Provide operational support and trainings
• Other related duties and administrative duties

Employment Type: Direct Hire

LAX Airport, Airline, Aviation, Travel, Passenger Service, Customer Service, Japanese Bilingual, Customer Support,