Passenger Service Agent - YVR Airport/ Excellent Benefit

International Airline company is seeking Customer Service Representatives at YVR Airport. Direct hire/ Excellent Benefits package. Passenger Service experience is preferred and Bilingual skills. Japanese Bilingual skills are a big plus.

• 8 hours plus 30 mins lunch/ 5 days in a week
• Must be flexible including Weekends and Holidays
• Must be Available Monday-Sunday: 6:30AM – 3:00PM
• C $40K – 45K/yr. (DOE) with Excellent Benefits including extended Medical, RRSP with matching, and more.
• Sign-on Bonus after 6 months of employment

Requirements of the YVR Airport Customer Service Rep.:

• Airline experience or Travel industry experience
• Bilingual skill is strongly preferred, Japanese/English bilingual is a big plus
• Must be flexible to work any shift schedules including weekends and holidays
• Excellent Customer Service skills as well as interpersonal skills
• Proficient in MS Office
• Detail-oriented, organized, and problem-solver

Responsibilities of the YVR Airport Customer Service Rep.:

• Supporting and coordinating passenger service operations on a daily basis including check-in counter, lobby area, departure gate, customs, arrivals, and other areas within the airport
• Oversee and lead handling company staff members at the Check-in counter
• Solve any problems and escalated issues
• Assist supervisors and Managers in ground operations
• Handle special customer requests and support with any irregularities including flight delays, problems with baggage, etc.
• Provide operational support and training
• Other related duties and administrative duties

Employment Type: Direct Hire

YVR Airport , Airline, Aviation , Travel , Passenger Service , Customer Service , Japanese Bilingual , Customer Support ,